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Digital Services and Customer Experience

The future of government communications in the digital age

‘In those important moments when Australians reach out for government services they rightly expect a simple and seamless interaction. Services Australia will be outcomes focused and will put in place the right structure needed to deliver that experience. ‘Whether Australians are accessing government services digitally, in person or over the phone, in the future I want Services Australia to deliver a similar experience to what Australians are used to when dealing with everyday services, such as banking and shopping".* Where previously external messaging had to be approved at the highest level and speaking to journalists was an issue for the …
The future of government communications in the digital age
Australia 13 Jul 2020
Whitepapers & Reports
Public
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Digital Services and Customer Experience

Post Event Report - Public Sector Innovation Show 2020 - Ottawa

Post Event Report – Public Sector Innovation Show 2020 – Ottawa
Post Event Report - Public Sector Innovation Show 2020 - Ottawa
Canada 26 Mar 2020
Whitepapers & Reports
Public
Save Neboneid Hamoo Author avatar
Digital Services and Customer Experience

Interview: Damien Hobbin, Assistant Commissioner - Enterprise Solutions and Technology, ATO

I started my career as an electronic and telecommunications engineer working for Telstra. In 2003 I joined the ATO as an IT project Manager, where I spent my early years in the public service working on our client facing portals. As I moved into higher leadership positions within IT in the ATO, I have been fortunate to lead the delivery of some of the most iconic, contemporary and transformative client experience digital projects in the ATO. These have included: A new digital platform and software services for Australia’s 60,000+ Tax and BAS Agents; A major client experience transformation of ato.gov.au …
Interview: Damien Hobbin, Assistant Commissioner - Enterprise Solutions and Technology, ATO
Australia 11 Mar 2020
Interviews
Public
Save Neboneid Hamoo Author avatar
Digital Services and Customer Experience

ExploreIP - Canada’s Intellectual Property Marketplace - Innovation Canada

Explore IP – Canada’s Intellectual Property Marketplace – Innovation Canada Public Sector Innovation Show – Ottawa, February 25, 2020
ExploreIP - Canada’s Intellectual Property Marketplace - Innovation Canada
Canada 7 Mar 2020
Whitepapers & Reports
Public
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Digital Services and Customer Experience

Experience Management in Government: Instilling Trust Through Transparency in Public Services

SAP commissioned a recent discussion in partnership with the SAP Institute for Digital Government and the Public Sector Network to explore the opportunities, uncover the challenges, and provide best practice recommendations on taking the next steps to instil “trust through transparency”. We encourage you to explore the key insights and download the report. With private enterprises spearheading the latest developments in online communication and services, governments must remain attuned to people’s changing expectations as both users and citizens. SAP believes technology can be used to create a culture of transparency.
Experience Management in Government: Instilling Trust Through Transparency in Public Services
Australia 18 Feb 2020
Whitepapers & Reports
Public
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Digital Services and Customer Experience

OECD Work on Environment

The following are just a few of the environmental issues the OECD covers in 2019 and 2020 to reveal both the consequences of inaction and the solutions for the future using Environmental performance reviews, information, data and indicators: Climate change, biodiversity and ecosystems, the ocean, water, nitrogen management environmental policies and outcomes, green growth, green mobility and transport, chemical safety and waste.
OECD Work on Environment
United Kingdom 17 Feb 2020
Whitepapers & Reports
Public
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Data, Analytics and AI

Departmental Evaluation Plan 2018-2023

Employment and Social Development Canada 2018
Departmental Evaluation Plan 2018-2023
Canada 11 Feb 2020
Whitepapers & Reports
Public
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Cyber Security and Risk Management

Reaping the Benefits of Open Data in Public Health

There have been a number of advances in Open Data over the last decade, spearheaded largely by governments. A real benefit of Open Data is not simply that single databases can be used more widely; it is that these data can also be leveraged, shared and combined with other data. Open Data fa…
Reaping the Benefits of Open Data in Public Health
Canada 11 Feb 2020
Industry Trends
Public
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