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INDUSTRY TRENDS
Session Recap: Designing for Everyone: Advancing Digital Inclusion

Session Recap: Designing for Everyone: Advancing Digital Inclusion

A session that moves beyond the interface to an analysis of digital inclusion, revealing that universal connectivity is merely the first layer in a complex stack requiring coordinated action on …

Jennifer Balon Digital Services and Customer Experience
8 Feb 2026
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INDUSTRY TRENDS
Session Recap: No Wrong Door: Building a Unified Experience for Citizens

Session Recap: No Wrong Door: Building a Unified Experience for Citizens

“No Wrong Door: Building a Unified Experience for Citizens” with Hayden Lansdell

Jennifer Balon Digital Services and Customer Experience
8 Feb 2026
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ON DEMAND
Designing for Everyone: Advancing Digital Inclusion

Designing for Everyone: Advancing Digital Inclusion

A keynote session for public servants on applying inclusive design principles to close the digital divide and create equitable digital experiences.

Jennifer Balon Digital Services and Customer Experience
7 Feb 2026
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ON DEMAND
No Wrong Door: Building a Unified Experience for Citizens

No Wrong Door: Building a Unified Experience for Citizens

A strategic vision for transforming public service delivery through a citizen-centric model that ensures trusted, inclusive, and connected experiences for all.

Jennifer Balon Digital Services and Customer Experience
7 Feb 2026
Flag of Canada
ON DEMAND
Ensuring Accessibility and Bridging the Digital Divide: Colorado’s Approach to Inclusive Technology and Digital Equity

Ensuring Accessibility and Bridging the Digital Divide: Colorado’s Approach to Inclusive Technology and Digital Equity

As Colorado invests in digital expansion, ensuring equitable access and accessibility remains a top priority

Kelly Zheng Digital Services and Customer Experience
5 Feb 2026
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INTERVIEWS
Let’s Chat: Driving Inclusive Digital Transformation in Government

Let’s Chat: Driving Inclusive Digital Transformation in Government

Gina Johar, SVP of Data and Knowledge Management from Infrastructure Ontario shares how equity, accessibility, and AI are central to her digital strategy

Kelly Zheng Digital Services and Customer Experience
5 Feb 2026
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INDUSTRY TRENDS PARTNER CONTENT
From Feedback to Action: Building Real-Time Citizen Experience Platforms

From Feedback to Action: Building Real-Time Citizen Experience Platforms

Why modern public sector organizations must shift from passive feedback collection to real-time, automated citizen experience systems.

Rashed Chowdhury Digital Services and Customer Experience
SalesHub, LLC logo
4 Feb 2026
Global
INDUSTRY TRENDS PARTNER CONTENT
Why Most Digital Twin Programs Start Too Big

Why Most Digital Twin Programs Start Too Big

Digital twins fail less from technology gaps than from starting too big. This article reframes them as decision infrastructure for public sector governance.

Shayne Whitehouse Data, Analytics and AI
UrbanTech Plus logo
3 Feb 2026
Global

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