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Industry Trends

New Zealand’s Service Modernisation Roadmap: A Unified Approach to Digital Government

Learn more about this crucial step toward modernising service delivery, improving productivity, and ensuring a more citizen-centric approach.
Heather Dailey Heather Dailey
Digital Services and Customer Experience
Public Sector Network logo
4 Mar 2025
Flag of New Zealand
Industry Trends
Partner Content

The case for faster digital adoption

Adobe’s latest Digital Government Index for Australia reveals how public sector agencies can accelerate adoption of digital services through improvements in key areas of customer service, digital equity and site …
Keiron Devlin Keiron Devlin
Digital Services and Customer Experience
Partner Content
Adobe logo
25 Feb 2025
Flag of Australia
Industry Trends
Gold Partner Content

It's time to bring implementation into policy design

For too long, policy development has been a closely guarded practice that passes the conclusions over to delivery teams to implement, missing the opportunity to understand the behaviours and experiences …
Alana Toohey Alana Toohey
General
Gold Partner Content
Liquid logo
25 Feb 2025
Flag of Australia
Case Studies
Gold Partner Content

How AI can be used in a sensitive area to help people express their needs

This article explores how we can safely use AI to address digital and health literacy barriers, helping people access information and support using natural language.
Alana Toohey Alana Toohey
Digital Services and Customer Experience
Gold Partner Content
Liquid logo
25 Feb 2025
Flag of Australia
Industry Trends

State of the Service Spotlight: Georgia Innovation 2025

Explore how Georgia’s public sector is prioritizing data-driven decision-making, workforce upskilling, and cybersecurity while navigating budget constraints and collaboration challenges in its digital transformation journey.
Patrick Joy Patrick Joy
IT Modernization and Cloud
25 Feb 2025
Flag of United States
Industry Trends

Government Innovation Georgia 2025 Key Takeaways

Driving Innovation in Georgia: Agencies are balancing AI adoption, cybersecurity, and workforce development to modernize services while navigating regulatory and budget constraints.
Patrick Joy Patrick Joy
Digital Services and Customer Experience
25 Feb 2025
Flag of United States
Whitepapers & Reports

Global Top 50: Government Innovators 2024

A showcase of 50 government leaders driving innovation, collaboration, and citizen-focused transformation in the public sector.
Patrick Joy Patrick Joy
General
24 Feb 2025
Flag of United States
Interviews

Let's Chat: Enhancing Accessibility and Customer Experience in Texas Government Services

Marie Cohan discusses Texas' journey mapping initiatives, accessibility integration, and the value of public-private partnerships in advancing inclusive, efficient government services.
Kelly Zheng Kelly Zheng
Digital Services and Customer Experience
Public Sector Network logo
21 Feb 2025
Flag of United States