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Technology & Transformation

Traveller Modernization: New Technologies for a Faster, Better, and Safer Experience at the Border

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In this keynote session Nina Patel, Regional Director General, Pacific Region and Andrew Lawrence, Director General, Traveller Transformation, both from the Canada Border Services Agency discuss:

  • How the Canada Border Services Agency is working to make travel smoother while keeping the border safe, including the use of new tools and technologies, updating processes, laws and policies 
  • An overview of changes to border security and the travel experience to keep up with today’s digital age and global trends 
  • A real-world case study on navigating the shift from manual to digital service delivery, innovative mobile apps to machine learning, and managing change to redefine the traveller experience and build the border of future

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