Designing Services Around Citizen Needs: Achieving Seamless CX in the Digital Era

Panel Discussion: Designing Services Around Citizen Needs: Achieving Seamless CX in the Digital Era

• Understanding the importance of designing government services around citizen needs
• Leveraging data analytics for data-driven insights and tailored services
• Achieving a balance between security and accessibility in citizen-centric services
• Cultivating a workforce and organizational culture that values citizen-centricity

Featuring:

• Suresh Soundararajan, Chief Information Officer, Virginia Department of Health
• Dave Myers, Deputy Superintendent/Chief Information Officer, Virginia Department of Education
• Barbara J. Burkett, Director of Analytics, Research and Program Evaluation, Virginia Department for Aging and Rehabilitative Services
• Nathaniel Parks, Sr. Solutions Engineer, Dynatrace

Moderator: Sarjoo Shah, Executive Director, Public Health Services, Oracle