Digital Services and Customer Experience

Designing Services Around Citizen Needs: Achieving Seamless CX in the Digital Era

This panel discussion emphasizes creating government services focused on citizen needs, utilizing data analytics for personalized services, balancing security with accessibility, and fostering a citizen-centric organizational culture.

Panel Discussion: Designing Services Around Citizen Needs: Achieving Seamless CX in the Digital Era

Understanding the importance of designing government services around citizen needs
Leveraging data analytics for data-driven insights and tailored services
Achieving a balance between security and accessibility in citizen-centric services
Cultivating a workforce and organizational culture that values citizen-centricity

Featuring:

Suresh Soundararajan, Chief Information Officer, Virginia Department of Health
Dave Myers, Deputy Superintendent/Chief Information Officer, Virginia Department of Education
Barbara J. Burkett, Director of Analytics, Research and Program Evaluation, Virginia Department for Aging and Rehabilitative Services
Nathaniel Parks, Sr. Solutions Engineer, Dynatrace

Moderator: Sarjoo Shah, Executive Director, Public Health Services, Oracle