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People & Culture
Do We Have a People Problem?
For 48% of global public sector professionals the single biggest challenge they face presently is workforce talent attraction and retention. To understand the talent crisis, we need to look beyond the work itself.
Digital Government & CX
Three Secretaries Discuss: The Dynamic Intersection of Technology and Public Service
Digital.NSW Showcase
In this panel session, three NSW Government Department Secretaries discuss the dynamic intersection of technology and public service, exploring its impact on transport and disaster response in New South Wales.
Digital Government & CX
Coming Soon: iGaming Ontario to Request Proposals for a Centralized Self-Exclusion Solution in Early 2024
iGaming Ontario (iGO)'s vision is to lead the world’s best gaming market, which includes building a safer and more enjoyable experience for all igaming players in Ontario. To support players who decide to stop or take a break from gambling, iGO intends to issue a request for proposals (RFP) in early 2024 for a centralized self-exclusion solution that will enable a player to self-exclude from all Ontario regulated igaming operators in a single registration process.
Digital Government & CX
The Push for a Digital Public Sector in South Australia
Innovate SA
The Department of the Premier and Cabinet put together a digital strategy in 2020, outlining the South Australian Government’s digital transformation over the next 5-year period. No one was prepared for what was in store with a global pandemic. At the time, the focus quickly changed to the transfor…
Digital Government & CX
A Unified Front for Citizens with 'Tell Us Once' Government Services
Innovate WA
Citizens seek frictionless experiences from their government services. They don’t want to inform multiple agencies and complete multiple forms – they want to interact with ‘The Government’ as a single entity. This however presents numerous technical, cultural, process, security and privacy challenges. Greg Italiano, WA Government CIO discusses.
Technology & Transformation
Driving Queensland's Innovation Through Culture and the Right Talent
Innovate QLD
In this GovTalk panel session, our government leaders discuss gaps in skill sets and the best approaches to close the gaps, the post-covid hybrid working environment between home and office and how this changes the way people develop skills and how employees can build on their skills and engage with each other, and finally our leaders discuss the next critical step in closing the gap on skills requirement for the public sector to move forward.
Technology & Transformation
Welcome from Chair: Andrew Garner
Innovate QLD
In this Welcome Address, Andrew Garner, Oceania Government Digital & Technology Lead, EY introduces the event, the importance of the customer and citizen and the event's key themes of strategy, digital and customer experience, technology innovation anddata privacy and consent.
Technology & Transformation
Providing an Equitable Approach to Digital Connectivity & Accessibility in QLD
Innovate QLD
In this Government Keynote session, we hear from Michael Dart, Executive GM - Customer, Energy Queensland on the background and reach of Energy Queensland and the transformation of digital and customer experience in Queensland. Our esteemed government executive dives further into how Energy Queensland has undergone transformation with new digital programs and more importantly how to make sure those programs build trust with citizens as well as employees.
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