Key Takeaways From The Innovate SA 2022 Showcase
While covid has accelerated what was already an increasing demand for digital services from the constituent, 80% of the attendees in the CX and Digital stream felt that they were at the beginning or at the strategizing stage of their CX and digital journey. Both frightening and exciting when you see how far things have come since the start of the pandemic. But also, a reminder of the journey that lays ahead of us. When the main audience was asked what the priorities for the next 12 to 24 months the answers told us there is a lot on the …
