Global Steering Committee
Jean-Claude Azar
Director General, Canada Revenue Agency
Prashant Bakshi
Chief Customer Officer, New Zealand Qualifications Authority
Gillian Gardiner
Executive Director, Operations, Innovation, Department of Environment, Science and Innovation
Jean-Claude Azar
Director General, Canada Revenue Agency
Prashant Bakshi
Chief Customer Officer, New Zealand Qualifications Authority
Gillian Gardiner
Executive Director, Operations, Innovation, Department of Environment, Science and Innovation
Sheetal Kapoor
Chief Financial Officer, Victorian Ombudsman
AJ Karliner
Chief Procurement Officer, Victoria Police
Manijeh Khoee
Director, Insurance & Claims Management, City of Edmonton
Jean-Claude Azar
Director General, Canada Revenue Agency
Prashant Bakshi
Chief Customer Officer, New Zealand Qualifications Authority
Gillian Gardiner
Executive Director, Operations, Innovation, Department of Environment, Science and Innovation
Sheetal Kapoor
Chief Financial Officer, Victorian Ombudsman
AJ Karliner
Chief Procurement Officer, Victoria Police
Manijeh Khoee
Director, Insurance & Claims Management, City of Edmonton
James Mowat
Sector Engagement, Land Information New Zealand
Angie Shafei
Dean of Business, Flinders University
Linda Sperring
Executive Director Service Delivery, Department of Energy, Mines, Industry Regulation and Safety
Alena Thouin
Chief Operating Officer, Ontario Financing Authority
Brad Young
Group General Manager Finance/CFO, Ministry of Social Development
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The Pursuit of Operational Excellence: People, Automation and Technology
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4 Critical Pillars of Operational Excellence Success
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