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Digital Services and Customer Experience

Three Secretaries Discuss: The Dynamic Intersection of Technology and Public Service

Hear from the frontline of responsive NSW Digital Services

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In this panel session, three NSW Government Department Secretaries discuss the dynamic intersection of technology and public service, exploring its impact on transport and disaster response in New South Wales. 

From managing 12 million weekly passenger trips to addressing challenges in disaster recovery, we explore the vast digital landscape. Key takeaways include:

      • Navigating the immense scale of transport data 
      • Improving passenger experiences amidst technological constraints,
      • The crucial role of effective digital communication in disaster-affected communities.

Hear insights from:

Emma Hogan, Secretary, NSW Department of Customer Service, Simon Draper, Secretary, Premier’s Department NSW and Josh Murray, Secretary, Transport for NSW

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