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Innovate WA 2024 Insights

Digital Government & CX

A Unified Front for Citizens with 'Tell Us Once' Govenment Services

Innovate WA 2024
Citizens seek frictionless experiences from their government services. They don’t want to inform multiple agencies and complete multiple forms – they want to interact with ‘The Government’ as a single entity. This however presents numerous technical, cultural, process, security and privacy challenges. Greg Italiano, WA Government CIO discusses.
A Unified Front for Citizens with 'Tell Us Once' Govenment Services
Australia 15 November 2023
Interviews
Public
Save Nouha Elmasri Author avatar
Digital Government & CX

Bridging the Digital Divide: Prioritising Digital Equity in Western Australia

Innovate WA 2024
Digital inclusion and equity in Western Australia: WA’s priorities for digital citizen experiences and why transforming access to essential digital identity and financial services needs to become a top priority for government.
Bridging the Digital Divide: Prioritising Digital Equity in Western Australia
Australia 19 October 2023
Industry Trends
Public
Save Clare Mansbridge Avatar

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