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Innovate WA Insights
Digital Services and Customer Experience
Spotlight Series: 5 Minutes with Hon. Stephen Dawson MLC, Western Australian Government
Innovate WA
We spoke to the Hon. Stephen Dawson MLC to learn how he and the entire government of Western Australia are striving to drive innovation in the creation and delivery of citizen-first services, with a focus on climate-centric initiatives.
IT Modernization and Cloud
Spotlight Series: 5 Minutes with Kate Ingham, Deputy Director General, at the WA Department of Finance
Innovate WA
We spoke to Kate Ingham to learn how he and the entire government of Western Australia are striving to drive innovation in the creation and delivery of citizen-first services, with a focus on climate-centric initiatives.
Digital Services and Customer Experience
A Unified Front for Citizens with 'Tell Us Once' Government Services
Innovate WA
Citizens seek frictionless experiences from their government services. They don’t want to inform multiple agencies and complete multiple forms – they want to interact with ‘The Government’ as a single entity. This however presents numerous technical, cultural, process, security and privacy challenges. Greg Italiano, WA Government CIO discusses.
Digital Services and Customer Experience
Bridging the Digital Divide: Prioritising Digital Equity in Western Australia
Innovate WA
Digital inclusion and equity in Western Australia: WA’s priorities for digital citizen experiences and why transforming access to essential digital identity and financial services needs to become a top priority for government.
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