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Innovate WA Insights

Digital Services and Customer Experience

Spotlight Series: 5 Minutes with Hon. Stephen Dawson MLC, Western Australian Government

Innovate WA
We spoke to the Hon. Stephen Dawson MLC to learn how he and the entire government of Western Australia are striving to drive innovation in the creation and delivery of citizen-first services, with a focus on climate-centric initiatives.
Spotlight Series: 5 Minutes with Hon. Stephen Dawson MLC, Western Australian Government
Australia 9 Jan 2024
Interviews
Public
Save Nouha Elmasri Author avatar
IT Modernization and Cloud

Spotlight Series: 5 Minutes with Kate Ingham, Deputy Director General, at the WA Department of Finance

Innovate WA
We spoke to Kate Ingham to learn how he and the entire government of Western Australia are striving to drive innovation in the creation and delivery of citizen-first services, with a focus on climate-centric initiatives.
Spotlight Series: 5 Minutes with Kate Ingham, Deputy Director General, at the WA Department of Finance
Australia 9 Jan 2024
Interviews
Public
Save Purva Deshpande Author avatar
Digital Services and Customer Experience

A Unified Front for Citizens with 'Tell Us Once' Government Services

Innovate WA
Citizens seek frictionless experiences from their government services. They don’t want to inform multiple agencies and complete multiple forms – they want to interact with ‘The Government’ as a single entity. This however presents numerous technical, cultural, process, security and privacy challenges. Greg Italiano, WA Government CIO discusses.
A Unified Front for Citizens with 'Tell Us Once' Government Services
Australia 15 Nov 2023
Interviews
Public
Save Nouha Elmasri Author avatar
Digital Services and Customer Experience

Bridging the Digital Divide: Prioritising Digital Equity in Western Australia

Innovate WA
Digital inclusion and equity in Western Australia: WA’s priorities for digital citizen experiences and why transforming access to essential digital identity and financial services needs to become a top priority for government.
Bridging the Digital Divide: Prioritising Digital Equity in Western Australia
Australia 19 Oct 2023
Industry Trends
Public
Save Clare Mansbridge Avatar

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