AI for public servants: Using AI agents

Artificial intelligence (AI) is evolving at a rapid pace. Emerging capabilities, such as AI agents, offer new possibilities for NSW Government agencies.

We sat down with Daniel Roelink, Director, Office for AI at Digital NSW, to discuss the role of AI agents and how agencies can use these systems safely and responsibly.

An AI agent is software that can plan, decide and then act to achieve a particular goal. ‘It’s quite advanced compared to what we are used to seeing with simple AI chatbots in that it has a greater level of autonomy,’ says Daniel. ‘AI agents don’t need to be given instructions; the agent itself can work out what it needs to do and then execute.’

Read the full article on the Digital NSW website to explore new guidance for agencies, including AI agent usage and deployment considerations.