Learn
Upskill
Connect
Attend
Solve
Join Become a member

Insights

Access quality content from global government thought leaders

Reset



Innovate SA Insights

Operational & Process Excellence
Partner Content

How can Enterprise Service Management Unify the Flow of Work For ALL and ANY Teams?

Innovate SA
Forrester recently named Atlassian's Jira Service Management a Leader in The Forrester Wave™ for Enterprise Service Management (ESM). As we know, service management teams today encompass beyond just IT help desk – for both internal and external facing support – and we have seen an increase in all teams employing the processes and platforms that are typical of an IT help desk. Here at Area9, we’ve been working with Legal, Procurement, Contract Management and HR Teams to configure Jira Service Management (JSM) to help them deliver exceptional service to all of their stakeholders. How does JSM exactly do that?
How can Enterprise Service Management Unify the Flow of Work For ALL and ANY Teams?
Australia 15 Mar 2024
Guides
Public
Save Robert Thompson Author avatar
Digital Government & CX

The Push for a Digital Public Sector in South Australia

Innovate SA
The Department of the Premier and Cabinet put together a digital strategy in 2020, outlining the South Australian Government’s digital transformation over the next 5-year period. No one was prepared for what was in store with a global pandemic. At the time, the focus quickly changed to the transfor…
The Push for a Digital Public Sector in South Australia
Australia 16 Nov 2023
Guides
Public
Save Mili Goswami Avatar
Technology & Transformation

Showcasing South Australian design and innovation for a better society

Innovate SA
Innovation is ultimately about creativity, having a go, engaging with people and trying to find a solution to a problem in order to make a difference. It is about engaging stakeholders, ensuring that the conditions are right by making it acceptable to fail, and by learning from mistakes to continually improve. Ultimately, innovation in South Australia is in a good position. The right people are being attracted to the industries that are making a difference, and they are being given the tools and opportunities to make an impact.
Showcasing South Australian design and innovation for a better society
Australia 14 Jul 2023
Whitepapers & Reports
Members-only
Save Alex Kats Author avatar

Recommendations

The Power and Potential of Cost Containment: Unlocking Value through Outcome-Oriented Service Delivery
On Demand 12 Mar 2024
Is Government Optimising One of Its Best Service Design Partners – Its Citizens?
Industry Trends 4 Apr 2024
The Digital Skills Shortage Dilemma & How to Dig Yourself Out
Industry Trends 14 Feb 2024
How to Stay Cyber Secure - It's Not Just About Technology
Industry Trends 28 Feb 2024
Let's Chat: Delivering Digital Solutions Together for Canada
Interviews 25 Apr 2024