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Digital Services and Customer Experience

Public Sector Podcast: A case study in turning a crisis into an opportunity for digital servicing

Innovate VIC
Transforming legacy systems, service delivery and UX with the Magistrates’ Court of Victoria
Public Sector Podcast: A case study in turning a crisis into an opportunity for digital servicing
Australia 1 Sep 2024
Case Studies
Members-only
Save Jordan Mullins Avatar
General

Australia's Mental Health Revolution - Part 3

The Grey Ethics of AI in Mental Health
Australia's Mental Health Revolution - Part 3
Australia 1 Sep 2024
Industry Trends
Public
Save Heather Dailey Author avatar
Data, Analytics and AI
Partner Content

Embedding AI Expertise into Public Sector Servicing

Part 3 of Ian Oppermann’s Vision for the Future of Public Sector Servicing
Embedding AI Expertise into Public Sector Servicing
Australia 26 Aug 2024
Industry Trends
Members-only
Save Ian Oppermann Author avatar
Cyber Security and Risk Management
Partner Content

A Step-by-Step Guide to Introducing AI to a Government Department

Governments must have an AI checklist in place when considering introducing it to a department or agency. Here’s a suggested place to start.
A Step-by-Step Guide to Introducing AI to a Government Department
Australia 22 Aug 2024
Guides
Members-only
Save Simon Berglund Author avatar
General

Letter from the COO and Co-Founder

Closing the gap between where our public sector skillset is and where we need it to be.
Letter from the COO and Co-Founder
Australia 20 Aug 2024
Interviews
Public
Save Charlie Hamer Avatar
Digital Services and Customer Experience

Groundbreakers: Ash Dhareshwar, Head of Innovation & Improvement, Cenitex

Profiling this public sector innovator on embedding innovation into business as usual
Groundbreakers: Ash Dhareshwar, Head of Innovation & Improvement, Cenitex
Australia 19 Aug 2024
Interviews
Public
Save Jordan Mullins Avatar
Digital Services and Customer Experience
Partner Content

Overcoming the Key Hurdles to Public Servicing

Part 2 of Ian Oppermann’s Vision for the Future of Public Sector Servicing
Overcoming the Key Hurdles to Public Servicing
Australia 18 Aug 2024
Industry Trends
Members-only
Save Ian Oppermann Author avatar
Digital Services and Customer Experience

A Primer on Agile Procurement and Investment Assurance: A Pathway to Generative AI in NSW Public Sector

Digital NSW 2024
Enabling Digital NSW Innovation & Inclusion through ICT and Digital Sourcing Transformation
A Primer on Agile Procurement and Investment Assurance: A Pathway to Generative AI in NSW Public Sector
Australia 17 Aug 2024
Industry Trends
Members-only
Save Patrick Joy Avatar

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