Communities
Communities
Toggle communities dropdown
All Communities
General Discussion
Cyber Security & Risk Management
Data & Analytics
Digital Government & CX
Education & Future of Learning
Health & Human Services
Local Government & Communities
National Security & Public Safety
Operational & Process Excellence
People & Culture
Smart Cities & Mobility
Technology & Transformation
Events
Upcoming Events
Past Event Highlights
Event Management Services
Sponsorship
Academy
Overview
Courses
Insights
Marketplace
Join now
Login
My Homepage
Menu
Learn
Upskill
Connect
Attend
Solve
Join
Become a member
Insights
Access quality content from global government thought leaders
Search text
Members-only
Public
Reset
Most Recent
Most Popular
Content Type
---------
Fundamentals
Industry Trends
Interviews
Benchmark
Case Studies
Deep Dive
Guides
On Demand
Whitepapers & Reports
Region
Select region...
Australia
Canada
New Zealand
United Kingdom
United States
Communities
Cyber Security & Risk Management
Data & Analytics
Digital Government & CX
Education & Future of Learning
General
Health & Human Services
Local Government & Communities
National Security & Public Safety
Operational & Process Excellence
People & Culture
Smart Cities & Mobility
Technology & Transformation
Operational & Process Excellence
Improving Contract & Supplier Management
The procurement industry has been greatly affected by COVID-19 and will continue to feel the aftershocks for a long time. It is a crucial industry that provides critical services, and it is also an industry that is innovative and adaptive. This paper follows the journeys of three public sector institutions from three jurisdictions as they navigated the pandemic. Each dealt with the crisis differently and each discovered that the crisis left them wanting, but maintaining good relationships and working with suppliers to get through the crisis served each of them well, and provides lessons to others.
Data & Analytics
Information & Data Management
All organisations collect data and use data. Some organisations have embraced technology more than others and have therefore been able to leverage their data better. The goal now is for other organisations to better use the data at their disposal, and to integrate it with their available technology, to improve the efficiency of the organisation and the customer experience. This paper presents two Australian examples and a Canadian perspective on how data can be used to create efficiencies and to change the operations of an organisation for the better. The lessons contained within these examples are relevant to any organisation …
Local Government & Communities
Modernising the Local Government Workplace
Local government is the closest tier of government to the people, and to satisfy and provide for the communities they serve, councils need to have modern and efficient practices, and need to operate in well-functioning and effective ways. This paper follows the journeys of three local governments from three jurisdictions as they navigated their way towards modernisation and improvement, and as they coped with challenges and crises, including COVID-19. These three examples provide a snapshot of how councils can adapt and modernise to better serve their communities.
Smart Cities & Mobility
Smart Mobility
Innovation is common in the transport sector, but never has it been needed as much as it was during the pandemic. Many passengers lost confidence in their public transport networks because of safety concerns when social distancing was required, so providers needed to develop creative solutions and ideas to win customers back. This paper brings together three managers from transport agencies in New Zealand and the UK and follows their journeys and innovations before, during, and after COVID-19 hit their jurisdictions. Though none of them were directly prepared for the pandemic, their careful thinking and creative ideas allowed them to …
Digital Government & CX
Digital Identity
Ensuring that citizens can log on to services online and that their identities are protected and secure, is one of the main priorities of the government. This paper presents the perspectives of three digital experts from three different jurisdictions and follows their journeys towards successful digital identity engagement, including the challenges they faced along the way. Keeping citizens and their identities safe is a key task of government, and these examples provide lessons for how that can be achieved.
People & Culture
HR Innovation
Before the pandemic struck, human resources practices in many public sector organisations were in need of change and modernisation. In some cases, catalysts like the bushfires or other factors inspired the change, but COVID-19 has really forced organisations to update and innovate their HR practices. This paper explores the innovative HR practices that three Australian public sector institutions across two states implemented before and during the pandemic. It also looks at how these changes can become permanently embedded.
Operational & Process Excellence
The Biggest Corporate Service Priorities for 2021
Contract Management | Continuous Improvement | Automation At the recent Digitally Transforming Corporate Services virtual event these were named the three biggest priority areas for Government Corporate Service professionals as we move into 2021.
Preparing Your Department for the Next Wave of Data Analytics - Interview with Dame Diane Robertson
While the public sector recognises the use of data as a strategic advantage, many Agencies and Departments; mired by legacy systems, limited economic surplus, security and privacy concerns, and inaccurate or incomplete records, struggle to make this a reality. Especially regarding 2020 and the shift to business now being increasingly conducted digitally, why is poor information management or lack of information management frameworks risky? “Poor information systems and poor management of information systems can impact organisations ability to provide services in a reliable and consistent manner. For social and health services poor systems and poor management can impact on people’s …
«
First
‹
Previous
…
69
70
71
72
73
74
75
76
77
…
Next
›
Last
»
Recommendations
Let's Chat: Challenges & Opportunities While Building a Digital-First Government
Interviews
16 May 2024
Let's Chat: How California Harnesses Digital Services to Benefit Citizens
Interviews
30 Apr 2024
Navigating Digital Disruption: Paving the Way for Effortless Transformation
On Demand
21 Jun 2024
Let's Chat: Prioritizing Citizen Experience and Security in Government Service Delivery
Interviews
1 May 2024
The Roadmap to a Successful Digital Transformation
On Demand
21 Jun 2024