Insights

Designing for Everyone: Advancing Digital Inclusion

A keynote session for public servants on applying inclusive design principles to close the digital divide and create equitable digital experiences.

Jennifer Balon Digital Services and Customer Experience

7 Feb 2026

ON DEMAND

No Wrong Door: Building a Unified Experience for Citizens

A strategic vision for transforming public service delivery through a citizen-centric model that ensures trusted, inclusive, and connected experiences for all.

Jennifer Balon Digital Services and Customer Experience

7 Feb 2026

INDUSTRY TRENDS PARTNER CONTENT

6 questions to ask before investing in meeting room solutions

This e‑book gives you quick, expert guidance through six key questions to ask before choosing a meeting room solution. These questions highlight what truly matters, helping you make smart investments …

Marcos Ruiz IT Modernization and Cloud

6 Feb 2026

ON DEMAND

Ensuring Accessibility and Bridging the Digital Divide: Colorado’s Approach to Inclusive Technology and Digital Equity

As Colorado invests in digital expansion, ensuring equitable access and accessibility remains a top priority

Kelly Zheng Digital Services and Customer Experience

5 Feb 2026

INTERVIEWS

Let’s Chat: Driving Inclusive Digital Transformation in Government

Gina Johar, SVP of Data and Knowledge Management from Infrastructure Ontario shares how equity, accessibility, and AI are central to her digital strategy

Kelly Zheng Digital Services and Customer Experience

5 Feb 2026

INDUSTRY TRENDS PARTNER CONTENT

From Feedback to Action: Building Real-Time Citizen Experience Platforms

Why modern public sector organizations must shift from passive feedback collection to real-time, automated citizen experience systems.

Rashed Chowdhury Digital Services and Customer Experience

4 Feb 2026

INDUSTRY TRENDS PARTNER CONTENT

Why Most Digital Twin Programs Start Too Big

Digital twins fail less from technology gaps than from starting too big. This article reframes them as decision infrastructure for public sector governance.

Shayne Whitehouse Data, Analytics and AI

3 Feb 2026

INTERVIEWS

The Future Workforce: Overcoming the Real Barriers to AI Adoption – Skills, Trust and Clarity’

Karin Verspoor (RMIT University) explains why practical AI literacy and critical evaluation help public servants choose the right tools beyond generative AI, set guardrails for bias and hallucinations, and adopt …

Benji Crooks Data, Analytics and AI

3 Feb 2026