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Whitepapers & Reports

The High Stakes of Digital Citizen Experience

This whitepaper explores how AI, automation, and integrated digital platforms are transforming public sector services to enhance citizen engagement, efficiency, and trust.
Patrick Joy Patrick Joy
Digital Services and Customer Experience
15 Jan 2025
Flag of Australia
Whitepapers & Reports
Members-only insight

State of the Service: Canadian Innovation 2025

Emerging trends, analytics and forecasting from 2024 polling data for the year ahead
Jordan Mullins Jordan Mullins
General
4 Jan 2025
Flag of Canada
Whitepapers & Reports

Five Digital Government Initiatives to Boost Productivity

Revolutionising public services with the GX5 framework: a bold vision for digital transformation and economic sustainability
Patrick Joy Patrick Joy
Digital Services and Customer Experience
18 Dec 2024
Flag of Australia
Whitepapers & Reports
Silver Partner Content

Balancing AI Innovation and Data Security Risk Within Public Sector

As businesses increasingly adopt AI tools, the benefits in terms of productivity and efficiency are hard to ignore. But with great power comes great responsibility.
Nadine Lalor Nadine Lalor
Data, Analytics and AI
Silver Partner Content
Engage Squared logo
3 Dec 2024
Flag of Australia
Whitepapers & Reports
Partner Content

Interoperability: Seamless Data Exchange for Government Transformation

The Importance of Connecting Systems for Smarter, Faster Public Services
Emily Boyce Emily Boyce
Data, Analytics and AI
Partner Content
Teranet Inc. logo
28 Nov 2024
Flag of Canada
Whitepapers & Reports

Imperatives of Accessibility Done Well: PDF Remediation & Productive Digitisation of Public Sector’s Forms

Exploring the transformation of public sector PDF forms, this whitepaper highlights strategies for improving accessibility, efficiency, and user experience through digital-first solutions.
Patrick Joy Patrick Joy
Digital Services and Customer Experience
26 Nov 2024
Flag of Australia
Whitepapers & Reports
Partner Content

A Strategic, People-Centric Approach to OpEx in Public Sector

A comprehensive look at how strategic planning, culture, and technology are transforming operational excellence in the public sector for sustainable, efficient service delivery.
Moray Wood Moray Wood
Workforce, Skills and Capability
Partner Content
Appian logo
19 Nov 2024
Flag of Australia
Whitepapers & Reports
Partner Content

Why is Functional Programming Important in Healthcare?

A good plan is like a road map; it shows the final destination and the best way to get there.
Lindsay Devine Lindsay Devine
General
Partner Content
Colliers Project Leaders logo
15 Oct 2024
Flag of Canada

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