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WHITEPAPERS & REPORTS
The Rule of Data: Lessons from Pennsylvania on Building Digital Equity and Trust

The Rule of Data: Lessons from Pennsylvania on Building Digital Equity and Trust

Research Innovation Council USA Brief | Vol.03 | Pennsylvania State Government | Harrisburg University

Patrick Joy Data, Analytics and AI
6 Feb 2025
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WHITEPAPERS & REPORTS
Capabilities for a Citizen-Centric Digital Government: Can Data-Driven Decision-Making Boost Public Trust?

Capabilities for a Citizen-Centric Digital Government: Can Data-Driven Decision-Making Boost Public Trust?

Research Innovation Council Canada Brief | Vol.01 | Government of Alberta | University of Alberta

Patrick Joy Digital Services and Customer Experience
6 Feb 2025
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WHITEPAPERS & REPORTS
The Practicality of AI: How California State Government Safely Deploys AI for Citizens

The Practicality of AI: How California State Government Safely Deploys AI for Citizens

Research Innovation Council USA Brief | Vol.02 | California State Government | University of Colorado Denver

Patrick Joy Data, Analytics and AI
5 Feb 2025
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WHITEPAPERS & REPORTS
Reimagining Public Sector Services: A Blueprint for Citizen-Centric Transformation and Resilient Service Delivery

Reimagining Public Sector Services: A Blueprint for Citizen-Centric Transformation and Resilient Service Delivery

Research Innovation Council USA Brief | Vol.01 | Colorado State Government | University of Colorado Denver

Patrick Joy Digital Services and Customer Experience
4 Feb 2025
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WHITEPAPERS & REPORTS PARTNER CONTENT
The Formula for Creating Trust in Digital Government

The Formula for Creating Trust in Digital Government

Research shows that high trust leads to policy effectiveness.

Kristi Kalmaru Digital Services and Customer Experience
Nortal logo
16 Jan 2025
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WHITEPAPERS & REPORTS
The High Stakes of Digital Citizen Experience

The High Stakes of Digital Citizen Experience

This whitepaper explores how AI, automation, and integrated digital platforms are transforming public sector services to enhance citizen engagement, efficiency, and trust.

Patrick Joy Digital Services and Customer Experience
15 Jan 2025
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WHITEPAPERS & REPORTS
State of the Service: Canadian Innovation 2025

State of the Service: Canadian Innovation 2025

Emerging trends, analytics and forecasting from 2024 polling data for the year ahead

Jordan Mullins General
4 Jan 2025
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WHITEPAPERS & REPORTS
Five Digital Government Initiatives to Boost Productivity

Five Digital Government Initiatives to Boost Productivity

Revolutionising public services with the GX5 framework: a bold vision for digital transformation and economic sustainability

Patrick Joy Digital Services and Customer Experience
18 Dec 2024
Flag of Australia

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