Process Excellence and RPA in Local Government

All large organisations, and public sector institutions in particular, generally have complicated, bureaucratic processes, developed over time. Some of these require a lot of repetitive employee input, whilst others were simply developed in a different age – before the digital age – and would benefit from an upgrade. These upgrades can take many forms, from Robotic Process Automation (RPA), to just a simple improvement or advancement in processes. At Knox, “business improvement was really about making sure that we are able to justify our decision-making and make sure it is in the best interests of the community.” In many ways, …

5 Minutes with TfNSW on The State of Public Sector Corporate Services

We recently sat down with Trudi Mares, Executive Director, Transport Shared Services at Transport for NSW to get her thoughts on some of the biggest challenges, trends and priorities impacting public sector corporate services. Check out our 5 minute interview below to hear more from Trudi about TfNSW’ corporate service transformation journey and how they’re leveraging omni-channel technologies to streamline processes and deliver better citizen experiences.

6 reasons to invest in Talent Management

Digital Inclusion in the Public Sector

Digital Inclusion in the Public Sector  An Update on What it Means to be Digitally Inclusive. The Issues Facing Digital InclusionMore than 20 years ago, when personal devices started becoming ubiquitous, it was identified that not everyone had access to the same technology. A digital divide had bee…

How DevOps and DevSecOps help government agencies achieve their goals

The rapid shift to remote work saw plenty of unexpected benefits; from higher meeting attendance to greater trust and flexibility, there have been plenty of positives. However, at the same time, the telework infrastructure has exposed several weaknesses. Whether it’s an increase in cyberattack risk to traffic overload, there are plenty of challenges facing government agencies today. DevOps and DevSecOps may be the key to solving some of these challenges for government agencies. Both of these focus on creating new solutions for complex software development processes within an agile framework. While it is not a fixed methodology, automation and a …

Data Warehousing: The On-Prem vs. Cloud Debate

After a year as turbulent as 2020, Public sector organisations across the world are facing societal, organisational and operational demands for increased financial restraint, efficiency, as well as more citizen-centric services that lead to positive social outcomes. Data Warehousing and Business Intelligence can help organisations overcome challenges by structuring data into meaningful and valuable information by unearthing insights and analysing trends hidden within the large stack of data that governments have gathered throughout the years. Most of today’s data warehouses, especially in the public sector environment however, cannot support the ingest of data in real-time, and are plagued by inconsistent …

17 Top Tips for your Mental Health Wellness

With Winter just around the corner and Australia going into hibernation, we thought we’d share some mental health wellness tips that have helped us internally through recent months.

Edge Computing for Government

To succeed and thrive in our modern world, every organisation needs to constantly be thinking about improvement and growth. That doesn’t necessarily mean expansion. It means growing the knowledge base and using technology to better serve clients, customers or constituents. This is as true for the public sector as it is for any other kind of business. Public sector institutions however, especially large ones answerable to government, are sometimes constrained by what they can do, but that doesn’t have to be the case. Currently it is almost entirely one-way traffic. People in precarious situations call triple zero. “We want people …