Insights

What is Digital Government Without Citizen Trust?

In this Partner Perspective session, Andrew Garner, EY Oceania Government Digital & Technology Lead, EY discusses the important of gaining and maintaining citizen trust in the digital world - how to make citizens feel safe to share data and insights on digital identity.

Heather Dailey Digital Services and Customer Experience

31 Jul 2023

ON DEMAND

The Transformation Trajectory: The Next Realm of Opportunity

In this GovTalk session, we hear insights from esteemed Government leaders on what "Next-Gen" public service looks like, sense-checking the latest tools, technology, requirements and strategies to accelerate advancement in NSW Government. Hear wisdom from Rebecca Fox, Dr. Kate Harrington and Shane Hamilton.

Heather Dailey Digital Services and Customer Experience

31 Jul 2023

ON DEMAND

How Innovative Platforms Can Drive Productivity & Agility

In this Partner Perspective session, Richard Davies, Director Digital Transformation, OutSystems and Domenic Richiera, Senior Director Business Systems, ACT Revenue Office, discuss the right platforms for agility, product and focus and how to drive efficiency and re-usability benefits in small teams. As well, the leaders discuss how to improve security posture and achieve cost benefits with a shared security model.

Heather Dailey IT Modernization and Cloud

31 Jul 2023

ON DEMAND

Ministerial Address: Delivering Future-Focused & Citizen-Centric Services Together

In this Ministerial Address we hear from the Hon. Jihad Dib, Minister for Customer Service and Digital Government to begin and set the tone for the day.

Heather Dailey Digital Services and Customer Experience

31 Jul 2023

ON DEMAND

Delivery of the Next Phase of Citizen Services

In this Gov Talks session, we hear from Dan Bowes, Executive Director, Customer Service - Taxes and Grants, Revenue NSW, Melinda Smith, Chief Service Delivery Officer, ATO, and Francois Rizk, Head Public Sector, Newgen Software on exploring new requirements, challenges and opportunities for the delivery of the next phase of citizen services.

Heather Dailey Digital Services and Customer Experience

31 Jul 2023

ON DEMAND

Transforming Frontline Public Service and CX

In this Fireside Chat, SMDR Rohan Smith, Australian Federal Police and Ken MacDonald, Public Sector Lead, ANZ, Smart Communications, discuss how to transform frontline public service and customer experience through digital innovation.

Heather Dailey Digital Services and Customer Experience

31 Jul 2023

ON DEMAND

The People Piece - Building Capability in Digital Professions

In this Fireside Chat session, we hear from Jody Grima, Chief People Officer, Department of Customer Service and Chris Lamb, Deputy Commissioner, NSW Public Service Commission on building capability in the digital profession. The Government leaders discuss key practical requirements to progress a successful skills agenda and how to create enthusiastic employees through understanding and meeting desires.

Heather Dailey Digital Services and Customer Experience

31 Jul 2023

ON DEMAND

Mastering a More Seamless Operation

In this GovTalk panel discussion we hear from Government leaders on how to power collaboration and sync the whole organisation. Our leaders map the friction points and align investment to what will create the most value as well as assess technology and process requirements to best enhance public service culture.

Heather Dailey General

31 Jul 2023