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IT Modernization and Cloud
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General
Process Automation in Healthcare
Automation in the healthcare system is inevitable and has already begun, though the pandemic has exacerbated its implementation in some cases.
General
Government Procurement: Creating social value through better business
Australia and New Zealand are well placed to delve into the heart of the new decade in a better position, in a business sense, than both countries were before. Encouraged by their customers and clients, businesses are now looking to act in new and exciting ways, leading to plenty of unrivalled opportunities. B Lab, a global not-for-profit organisation, was founded so that businesses could be used as a force for good, thus leading to greater prospects for local employment, local supply chains and procurement opportunities, and greater environmental impacts. Certified B Corporations (aka B Corps) under the auspices of B …
General
Data Analytics in Local Government
Local governments, like all public sector institutions, collect lots of data about their citizens. The intention is that the data will be used for good purposes to inform better decision-making, but that is not always the case. In fact, data can be used for nefarious purposes just as easily. This paper brings together three data experts from three local government jurisdictions – two from Australia and one from Canada. With a specific focus on improving the customer experience, each of them provides a perspective on how to manage data, how to work with it better by building technology around it, …
General
Balancing innovation, security and compliance in the health sector
Health sectors around the world grapple with many of the same trends: rising healthcare costs, ageing populations, low digital maturity. Australia is no exception, despite consistently high global rankings in health system performance. Concurrently, cybersecurity challenges have been mounting. Threats are becoming more sophisticated, while our growing reliance on digital technology creates new risks. It was only a matter of time before those trajectories collided. While this trend predates and transcends the COVID-19 pandemic, the events of 2020 have sharpened a focus on how healthcare delivery and clinical research intersect with cybersecurity. Read the full paper to examine the three-pronged …
General
Future Policing
The attitudes of the public towards police across the world are currently at an ebb. To change this perception and to remain relevant and connected to the communities they serve, police need to change their own behaviours, attitudes and practices.
IoT in the Public Sector: How We Can Work to Build a Secure and Ethical Network of 'Things'
The Internet of Things (IoT) could, and ultimately will, profoundly transform the public sector by altering how government entities gather data and information. Tech analyst company IDC predicts that by 2025 there will be a total 41.6 billion connected IoT devices influencing the way we build, manage and exist in our cities and spaces.The IoT alliance NZ suggests that IoT ‘could soon be as commonplace as electricity in the everyday lives of people in OECD countries.’ The adoption of this techy web of things could see increased productivity for New Zealand government processes and decision making. Therefore, transforming economic and …
General
Designing & Delivering Innovative Smart City Services to Citizens
All cities need to grow and evolve to remain relevant and attractive to their residents, but smart cities need to find genuine innovations to enhance the liveability of their cities in new and exciting ways. This paper brings together three experts involved in smart city design from three jurisdictions. Each is a proponent of smart city design and innovation, and their methodologies and areas of focus are different. However, their desire to ensure that their cities are innovative, sustainable and constantly evolving is constant and unwavering.
General
Cyber Security in Healthcare
The health sector has unique challenges associated with the security and storage of data and patient information. Health institutions are also at the forefront of health technology innovation because they are very reliant on technology, but are adaptable when they need to be, as COVID-19 has shown. This paper brings together four technical and medical directors from four health institutions across Canada. They provide perspectives on how they have dealt with their unique challenges, and how COVID-19 got in the way. They also show what is possible in terms of keeping data, patients, staff and facilities secure.
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