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People & Culture
The Future of Learning and Development
Learning is a fundamental building block of life, whilst the learning and development (L&D) division is often a fundamental part of any large scale or public sector institution. Many of these divisions though lack foresight or strategic vision. This paper brings together the viewpoints of L&D experts from large public sector institutions. Some suggest new ways for tackling various aspects of L&D, whilst others focus on specific areas within learning to further develop and enhance success. They come from different perspectives but each expert is looking towards a future where L&D and other traits are regularly updated for the betterment …
National Security & Public Safety
Future Courts and Corrections
The justice system provides a variety of necessary services to the communities they serve, but because of their nature, they are very procedural and sometime impervious to change. Yet the pandemic has shown them that they need to change and adapt to improve the way they serve their communities. This paper presents the perspectives of two justice system executives from two jurisdictions and shows that although changes were made to adapt to a crisis, many of these changes shouldn’t be just temporary workarounds. The justice system is primed for real, sustainable change, and investment should be directed to ensuring that …
Digital Government & CX
ebook: Child Support Enforcement Systems: How to Improve Program Performance
Child Support Enforcement (CSE) programs can reduce operational costs while increasing responsiveness and improving services by restructuring communications with their constituents. A modern Customer Communication Management (CCM) platform provides multiple delivery methods and allows you…
Digital Government & CX
Effective Communications to Constituents Relying on Social Safety Net Programs
As the need for social services is impacted by Covid-19, the need to send special notices is increasing exponentially. Notices about Medicaid renewals, SNAP Interim reports, approval notifications, requests for information, etc. has increased to include special notices about emergency SNAP, allotment changes, interview process changes, and more. This can be very confusing to constituents and will likely generate an increase in phone calls. Quadient Inspire allows agencies to communicate with constituents in the way that is easiest for them. With dynamically created custom notices that are delivered across multiple communication channels (SMS, email and others), agencies can increase reach …
Digital Government & CX
Rethinking Communications: How to Deliver Safety Net Services in the Age of Disruption
Now more than ever, state and local agencies that provide unemployment benefits, health and human services and other social safety net programs are under pressure to modernize communications and the constituent experience. Their clients have urgent needs, yet legacy systems and other challenges jeopardize quick, efficient and compliant delivery of services.
People & Culture
Managing Your Remote and Mobile Workforce
People are often attracted to various workplaces because of the benefits and conditions, but many of these benefits and conditions had to change as a result of the pandemic. For some, working remotely was already on the cards, but for others, they had to adapt and change their practices very quickly. This paper brings together the perspectives of senior executives from three local government regions, one in the UK and two from Australia. Whilst two of them had to change many of their practices as a result of COVID-19, one of them is so remote that the pandemic barely affected …
People & Culture
HR & Analytics in the Public Sector
People are the backbone of any organisation, and HR branches are often complex because of the issues they need to deal with. Analytics tools are often useful when dealing with people and forecasting future trends in HR. This paper brings together the perspectives of three workforce analysts who use analytics as part of their HR toolkits to better deal with their current workforce and to predict future capabilities. The lessons from these perspectives can assist anyone who deals with people or large departments.
Data & Analytics
Big Data & Actionable Analytics for Government
All organisations collect data and use data. Some have data strategies to inform how the data is used and managed, whilst others use data in creative ways to deal with challenges and crises, including COVID-19. This paper presents the perspectives of three data experts from different sized public sector organisations. Between them, they are using the data at their disposal to streamline manual processes, to manage crises, and to assist their stakeholders and residents in new and creative ways. The lessons from these perspectives can assist others to also use data in innovative ways.
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