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Digital Government & CX
6 Public Sector Trends Ramping Up Service Delivery in 2024
In a digital age where convenience is king, governments are stepping up to the challenge, revolutionizing service delivery to meet the needs of a rapidly evolving society. So let’s dive into the 6 biggest digital government service design trends, plus we'll see how global government innovation leaders are already harnessing these trends to drive superior citizen outcomes.
Operational & Process Excellence
Partner Content
How can Enterprise Service Management Unify the Flow of Work For ALL and ANY Teams?
Innovate SA
Forrester recently named Atlassian's Jira Service Management a Leader in The Forrester Wave™ for Enterprise Service Management (ESM). As we know, service management teams today encompass beyond just IT help desk – for both internal and external facing support – and we have seen an increase in all teams employing the processes and platforms that are typical of an IT help desk. Here at Area9, we’ve been working with Legal, Procurement, Contract Management and HR Teams to configure Jira Service Management (JSM) to help them deliver exceptional service to all of their stakeholders. How does JSM exactly do that?
People & Culture
In Conversation: Strategies to Accelerate Women's Opportunities in the Workplace
In recent years the narrative around International Women’s Day has changed though, with some arguing that it’s become ‘corporatised’ and ‘performative’ as to lose all meaning. Which is why in this week's episode of the Public Sector Podcast we've chosen to focus on the tangible – the strategies and transformations doing their part to drive action and change for women in the workforce.
Technology & Transformation
Adapting and Thriving: Navigating Digital Transformation for a Future-Ready Workforce
Public Sector Innovation Show - Federal - Canada
In this Government Keynote session, we hear insight from Daphnée Nostrome, Director, Channel Strategy, Office of Chief Client Officer, Canadian Digital Service on the impact of digital transformation on workforce dynamics and the importance of adaptability, strategies for enhancing resilience and fostering a culture of continuous learning and how to align team efforts with innovative initiatives to drive sustainable progress and success.
Technology & Transformation
EmpowerED: Embracing Diversity for a Thriving Public Sector Workforce
Public Sector Innovation Show - Federal - Canada
In this Government Keynote session, we hear insights from Raman Srivastava, Vice President, Human Resources Branch, Canadian Food Inspection Agency on how to fostedr inclusive culture, strategies to unlock the full potential of your diverse workforce, harnessing unique perspectives and talents for greater success and he explores how embracing diversity and inclusion can lead to adaptability and resilience in the ever-evolving public sector landscape.
Technology & Transformation
Yesterday’s Technology Won’t Create the Workforce of Tomorrow
Public Sector Innovation Show - Federal - Canada
In this Welcome from Track Chair session, we hear insights from Kyle Thomas, Global Industry Leader for Public Sector Regulatory Agencies, Appian on the public sector workforce and how technology can play a role in retaining top talent. He reveals three key areas of talent retention and how AI and automation play a role in each: Selection & Retention - help cast wider net and source candidates from broader pool, AI scans CVs for qualification Speed & Security - help candidates see where they are in the hiring process with updates, draft emails and send responses, keeps candidates details and …
Technology & Transformation
The Innovation Ecosystem: Nurturing Growth & Collaboration
Public Sector Innovation Show - Federal - Canada
In this panel session our government leaders delve into what drives growth and collaboration within the innovation ecosystem. They further uncover how organisations can effectively collaborate to accelerate innovation and its impact and the key challenges and opportunities for nurturing growth within the innovation ecosystem.
Technology & Transformation
Building a Resilient Workforce: Strategies for Employee Wellbeing & Engagement
Public Sector Innovation Show - Federal - Canada
In this Gold Partner session, we hear insights from Tracey Slaney, Senior Workforce Solutions Consultant, UKG and Andrew Brisco, Lead Solutions Consultant on uncovering cutting-edge HR technologies to attract and retain top talent and our speakers explore data-driven approaches to optimize HR processes and workforce management.
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Recommendations
Transforming Service Delivery for Canadians
On Demand
12 Mar 2024
The Power of Canary Tokens and Deception Technology in Cybersecurity
Industry Trends
22 Apr 2024
6 Public Sector Trends Ramping Up Service Delivery in 2024
Industry Trends
25 Mar 2024
Maintaining the Human Element in Digital Government
Interviews
8 Apr 2024
Diversity in Technology: A View from the Top
On Demand
1 Apr 2024