State of the Service: Australian Innovation 2024

Emerging trends, analytics and forecasting in the Australian public sector

AI Medical Scribes in Primary Care Report

This research report examines Al scribes’ role in Australian general practice, exploring real-world experiences and the potential to reshape both the clinician and consumer experience.

From Excel to Digital Forms Excellence

Learn how we helped government procurement services to transition from outdated Excel-based forms to a secure, digital forms solution to improve data security, streamline reporting, and seamless inter-agency collaboration, meeting …

How Diversity Makes Us Better Designers

Learn how diversity, equity and inclusion help designers create better, more inclusive solutions by reflecting the needs and perspectives of a wider range of users.

Public Trust in Digital Government Canada

Current levels of public trust in the Canadian government, what is causing distrust, how the government is working to build it back.

Smart Spending: Victoria’s Unified Cyber Buying Power

How the State’s Cyber Security and Resilience Will Shine

South Australia – The Innovation State is Ramping Up Its Cyber Capabilities

How the State plans to build cyber resilience, a cyber-savvy community and a network to keep it all going.

State of the Service Spotlight: Digital NSW Innovation 2024

Shock results reveal AI’s rapid evolution as a growing concern for public sector readiness.