Let’s Chat: Driving Inclusive Digital Transformation in Government

Gina Johar, SVP of Data and Knowledge Management from Infrastructure Ontario shares how equity, accessibility, and AI are central to her digital strategy. She emphasizes co-design with citizens, creating safe and inclusive spaces, and embedding accessibility across digital and physical services. AI acts as an accelerator, bringing focus to data governance, measurement, and decision-making, while highlighting the human and ethical aspects of technology. To overcome fear and skepticism around AI, she stresses listening, education, and collaboration across technical and business teams to ensure meaningful, equitable outcomes.