In this Let's Chat episode, Patricia Kosseim, Information and Privacy Commissioner of Ontario shares her journey in public service and explains how privacy, transparency, and people-centered design are shaping the future of government services. She talks about why trust matters, how to balance transparency with privacy, and what it takes to build inclusive and effective public services in a fast-changing digital world.
Key Topics Covered:
- The importance of purpose, people, and passion in public service leadership
- Why services should be designed around people rather than just technology or process
- How privacy and transparency can work together to build public trust
- The risks and opportunities of AI in government, including bias and equity concerns
- The role of strong data practices in supporting empathy and accountability
- How public organizations can focus on key priorities to manage constant change
Key Takeaways:
- Trust is essential: People must feel safe, respected, and confident in how their data is used if they are to adopt new services.
- Privacy and transparency go hand in hand: Open government does not mean sacrificing privacy—both are possible with the right approach.
- Equity matters in technology: Inclusive data and strong governance are needed to reduce risks of bias in AI and digital services.
- Focus brings results: Setting clear priorities helps public institutions stay ahead of rapid change without being overwhelmed.
Why You Should Listen
This episode is valuable for anyone working in or with the public sector. Commissioner Kossiem offers clear, practical insights on how governments can protect privacy, increase transparency, and build trust while embracing innovation. If you want to understand how to design public services that are both people-centered and future-ready, this conversation is worth your time.
For more information about the Office of the Information and Privacy Commissioner of Ontario, please visit their website at https://www.ipc.on.ca/en
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