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Heather Dailey's Insights
Cyber Security & Risk Management
Building Your Cybersecurity Strategy Around AI
2024 Government Innovation California
Join Victor Tham, Chief Technology Officer, OpenText Enterprise Cybersecurity as he highlights the importance of cybersecurity when using AI.
Digital Government & CX
Is Government Optimising One of Its Best Service Design Partners – Its Citizens?
Digital Government & CX Roadshow 2024
What is the best way for governments to achieve a customer-centric approach in order to enhance user experiences and engagement? Listen to their citizens, of course.
Cyber Security & Risk Management
Can Governments Reverse the Damage to Citizens' Post-Pandemic Loss of Trust?
Globally trust in government is at all-time lows, but by acknowledging that there is in fact an issue, government can begin reframing the narrative. It is clear that public trust is crucial for government as it forms the foundation of a healthy democratic society. Trust in government fosters social cohesion, stability, and effective governance. So read on to discover the approach to regain citizen trust with two essential elements.
Digital Government & CX
6 Public Sector Trends Ramping Up Service Delivery in 2024
In a digital age where convenience is king, governments are stepping up to the challenge, revolutionizing service delivery to meet the needs of a rapidly evolving society. So let’s dive into the 6 biggest digital government service design trends, plus we'll see how global government innovation leaders are already harnessing these trends to drive superior citizen outcomes.
Operational & Process Excellence
Can We Skirt Around the Budget Issue When It Comes to Innovation?
A look at how governments can overcome budget constraints to continue their innovation journey and meet citizen expectations with exceptional service delivery.
Technology & Transformation
Dawn of a Digital Frontier: Paving the Way for a Dynamic Public Service in 2024
Public Sector Innovation Show - Federal - Canada
In this Government Keynote session we hear insights from Vidya ShankarNarayan, Assistant Deputy Minister & Chief Information Officer, Agriculture and Agrifood, on addressing the digital divide and ensuring equal access …
Technology & Transformation
Transforming Service Delivery for Canadians
Public Sector Innovation Show - Federal - Canada
In this Ministerial Address, Minister Terry Beech, Minister of Citizen's Services shares his priorities: Dental - code for benefits (security, pension plan, employment insurance) Digital - the need to move to digital first, integrating AI Customer service - consolidating and integrating the customer experience, share information across departments, focus on communication, customisation Our esteemed speaker continues to highlight that we need an upskilled public service in order to be a technically strong public service and remain future-ready.
Technology & Transformation
Why Cloud? Why Now? FinOps, DevOps, and Sustainability Essentials for 2024
Public Sector Innovation Show - Federal - Canada
In this Platinum Partner session, we hear insights from Andre Leduc, Senior Business Development Manager, AWS Canada and Greg Bukowski, Field CTO, BMC on uncovering financial management strategies that drive cloud cost optimisation, exploring how connected DigitalOps can optimise costs across teams and how to decrease carbon footprints through renewable cloud energy sources.
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