Insights

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Heather Dailey's Insights

Industry Trends

The Public Sector Podcast: Teams, Talent and Diversity - How to Recruit, Retain and Build Top Teams

How Victoria’s public sector is redefining talent strategies, enhancing workforce flexibility, and driving innovation despite fiscal challenges.
Heather Dailey Heather Dailey
Workforce, Skills and Capability
Public Sector Network logo
9 Jun 2025
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Industry Trends

Shared Ambitions, Different Roads: Nova Scotia’s Integrated Approach to Modernizing Healthcare

How the province is transforming healthcare in uncertain times - blending digital platforms with system-wide solutions to improve access, workforce capacity, and infrastructure.
Heather Dailey Heather Dailey
IT Modernization and Cloud
Public Sector Network logo
2 Jun 2025
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Industry Trends

“We Don’t Need Smarter Chatbots—We Need Smarter Content”

Chatbots can’t fix messy content—only smarter content can.
Heather Dailey Heather Dailey
Digital Services and Customer Experience
Public Sector Network logo
26 May 2025 Global
Interviews

The Public Sector Podcast: Determining & Detailing Your 2025 Strategic Plan

Grounded insight from some of the Colorado's finest public sector leaders into crafting effective, lasting strategic goals
Heather Dailey Heather Dailey
Workforce, Skills and Capability
Public Sector Network logo
26 May 2025
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Industry Trends

Delivering seamless migrations and a future-ready platform

The story of how the Department for Business and Trade tackled the complex challenge of building a new platform while seamlessly migrating 41 critical services off GOV.UK PaaS under tight …
Heather Dailey Heather Dailey
IT Modernization and Cloud
Public Sector Network logo
19 May 2025 Global
Industry Trends

Public Sector Podcast: Moving Forward - An Update on NextGen Pay and HR for the Government of Canada

Explore the deep-rooted cultural and systemic challenges plaguing HR and pay in the Government of Canada - and what it’s going to take to fix them.
Heather Dailey Heather Dailey
Workforce, Skills and Capability
Public Sector Network logo
19 May 2025
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Case Studies

Case Study: Accelerating Digital Capability and CX in Government services - Driving Innovation, Trust, and Efficiency

How the DHS is expanding enterprise-wide solutions, leveraging AI, and continuing to improve internal capability to support inclusive, client-focused public services.
Heather Dailey Heather Dailey
Digital Services and Customer Experience
Public Sector Network logo
12 May 2025
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Industry Trends

Public Sector Podcast: Ohio's Local Government: Challenges and Opportunities in Innovation and Technology

Learn the value of matching technology solutions to community priorities, encouraging open dialogue, and earning public confidence by delivering clear, accessible, and people-focused digital services.
Heather Dailey Heather Dailey
IT Modernization and Cloud
Public Sector Network logo
5 May 2025
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