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Heather Dailey's Insights

INDUSTRY TRENDS
The Public Sector Podcast: Creating the Tech Foundation to Enable Modern Digital Service Delivery - Unpacking Emerging 2026 Priorities

The Public Sector Podcast: Creating the Tech Foundation to Enable Modern Digital Service Delivery - Unpacking Emerging 2026 Priorities

A clear-eyed view of government digital transformation—stressing the need to build firm foundations before moving too fast.

Heather Dailey Digital Services and Customer Experience
20 Oct 2025
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INDUSTRY TRENDS
The Public Sector Podcast: Insights from a Digital Transformation Advisor

The Public Sector Podcast: Insights from a Digital Transformation Advisor

Turning challenges into opportunities for success.

Heather Dailey Digital Services and Customer Experience
13 Oct 2025
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INDUSTRY TRENDS
The Public Sector Podcast: Building the Shield - AI & Automation in Public Sector Transformation

The Public Sector Podcast: Building the Shield - AI & Automation in Public Sector Transformation

How Arizona DES is shaping the future of cyber defence.

Heather Dailey Cyber Security and Risk Management
7 Oct 2025
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INDUSTRY TRENDS
When an AI decision causes harm: Who’s on the hook?

When an AI decision causes harm: Who’s on the hook?

Navigating the fast-evolving legal risks of AI—from liability and governance to global platform duties.

Heather Dailey Data, Analytics and AI
29 Sep 2025
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INDUSTRY TRENDS
The Public Sector Podcast: AI Unlocked - From Data to Government Insights

The Public Sector Podcast: AI Unlocked - From Data to Government Insights

Creating long-term, connected data environments that support smarter, AI- and analytics-driven decisions.

Heather Dailey Data, Analytics and AI
29 Sep 2025
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INDUSTRY TRENDS
The Public Sector Podcast: Cyber-resilience, fostering skills development and supporting diversity

The Public Sector Podcast: Cyber-resilience, fostering skills development and supporting diversity

Why preparation, culture, and diverse thinking matter in defending public services.

Heather Dailey Cyber Security and Risk Management
22 Sep 2025
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INDUSTRY TRENDS
The Public Sector Podcast: Revolutionizing Citizen Engagement: Digital Tools and Trust in Government

The Public Sector Podcast: Revolutionizing Citizen Engagement: Digital Tools and Trust in Government

How digital tools are redefining how governments engage and connect with citizens.

Heather Dailey Digital Services and Customer Experience
15 Sep 2025
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INDUSTRY TRENDS
The Public Sector Podcast: Advancing Digital Government in Virginia: AI, Data Integration, and Tools for Enhanced Citizen Services

The Public Sector Podcast: Advancing Digital Government in Virginia: AI, Data Integration, and Tools for Enhanced Citizen Services

How Virginia is streamlining processes, unifying data, and enhancing public and business services.

Heather Dailey Data, Analytics and AI
9 Sep 2025
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