In this engaging session, Hon. Victor Dominello, Former Minister for Digital and Customer Service for the New South Wales Government and Founder of ServiceGen, shares his insights on transforming citizen engagement through innovative government service delivery. He discusses the challenges public sector employees face and the need for creating collaborative environments that foster responsive, secure, and efficient services. Drawing from his experience, Victor highlights best practices for simplifying government interactions and improving citizen experiences in the digital age.
Recommendations
The Public Sector Podcast: From IM/IT Reform to Citizen-Centric Government: The Journey to Connected Services BC
Digital NSW 2025: Turning policy priorities into outcomes through technology
The Public Sector Podcast: Striking the Balance Between Risk and Tech Innovation
No Wrong Door: Building a Unified Experience for Citizens
Revolutionizing Community Health: Building a Smarter, Connected Healthcare Future for Colorado
