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Digital Services and Customer Experience

Seamless Citizen Engagement

Discover how collaborative environments can transform citizen engagement and drive more responsive, secure, and efficient government services.

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In this engaging session, Hon. Victor Dominello, Former Minister for Digital and Customer Service for the New South Wales Government and Founder of ServiceGen, shares his insights on transforming citizen engagement through innovative government service delivery. He discusses the challenges public sector employees face and the need for creating collaborative environments that foster responsive, secure, and efficient services. Drawing from his experience, Victor highlights best practices for simplifying government interactions and improving citizen experiences in the digital age.

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