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Digital Services and Customer Experience

Beneath the Service: Implementing New Digital Services through Collaboration

Learn how collaboration across government departments drives the successful implementation and scaling of digital services to better serve citizens.

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In this engaging session, Tanis Liebreich, Assistant Deputy Minister of Child Care Strategy and Policy, Gene Smith, Assistant Deputy Minister of Digital Design and Delivery, and James McKee, Director of Product and Delivery, all from the Government of Alberta, explore the keys to successful digital service implementation across government departments. Moderated by Theresa Mah from IBM Consulting, the panel discusses patterns of service delivery at scale, the role of inter-agency collaboration, and how these efforts can ensure effective and seamless digital service delivery to citizens.

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