In this engaging session, Tanis Liebreich, Assistant Deputy Minister of Child Care Strategy and Policy, Gene Smith, Assistant Deputy Minister of Digital Design and Delivery, and James McKee, Director of Product and Delivery, all from the Government of Alberta, explore the keys to successful digital service implementation across government departments. Moderated by Theresa Mah from IBM Consulting, the panel discusses patterns of service delivery at scale, the role of inter-agency collaboration, and how these efforts can ensure effective and seamless digital service delivery to citizens.
Recommendations
Progress on the Digital Government Strategic Plan: Advancing Wave 3 Goals
No Wrong Door: Building a Unified Experience for Citizens
Meeting the Rising Operational Challenge: How Fire Services Can Build Reliable, Compliant and Deployment-Ready Asset Systems
From Fragmented Systems to Connected Councils: Strengthening Financial Integrity and Community Trust
Designing for Everyone: Advancing Digital Inclusion
