Shifting Government Mindsets to Being Service Oriented

In this session, Christina Dentzien, Executive Director of Registries Modernization at the Ministry of Service Alberta and Red Tape Reduction, discusses the transition towards a service-oriented mindset in government. She highlights how Service Alberta is collaborating with citizens, companies, and various program areas to modernize Alberta’s registries. By shifting focus from rigid structures to a more service-centered approach, the government is creating systems that are proactive, forward-thinking, and built for long-term success. Learn about the innovative steps being taken to enhance government services and ensure they meet the evolving needs of Albertans.