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Digital Services and Customer Experience

Transformation and Modernization in our Digital Services

Critical steps taken to modernize digital services, enhance service delivery, and streamline government operations.

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In this keynote session, Janak Alford, Deputy Minister of Technology and Innovation for the Government of Alberta, discusses the province's digital transformation journey. He outlines the critical steps taken to modernize digital services, enhance service delivery, and streamline government operations. Janak emphasizes the role of technology in creating more responsive, efficient, and accessible services for citizens, shedding light on Alberta's strategic approach to innovation, public sector modernization, and digital service excellence.

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