Digital NSW 2025: Interstate Panel: Accelerating Digital and Data Capabilities Across Australia

In a recent event featuring top government digital leaders, experts shared their perspectives on the evolving landscape of AI, capability building, and trust in public sector transformation. 

Leadership in the Age of AI
Lucy Poole, Deputy CEO of the Digital Transformation Agency, emphasized that by 2026 and beyond, leadership must focus on inspiring teams to embrace technological change and renew operational processes. "It's not just about digital literacy; it's about motivating people to take ownership of innovation." The shift in leadership involves creating space for experimentation and fostering a culture that is open to adopting the unknown, despite the risks.

Building Capability and Trust
Laura Christie, Deputy Secretary of Digital NSW, highlighted the importance of upskilling public servants across NSW's 450,000-strong workforce. "We need to improve digital capabilities at all levels—skills, leadership, and literacy—so that everyone understands the role of AI and how to deploy it ethically". The recently established Office of AI and the third iteration of the AI assessment framework are crucial in guiding the safe, transparent, and responsible deployment of AI.

The Role of Data and Governance
Experts underscored that data quality, interoperability, and governance are foundational to successful AI adoption. "Good data governance and understanding data sources are critical," from Lee Hickin, Executive Director of the National AI Centre. Achieving interoperability across agencies and ensuring data integrity will be vital to scaling AI solutions effectively.

Trust as the Cornerstone
Trust remains fragile but essential. All speakers agreed that transparency, clear governance, and community engagement are essential to maintaining a social license. Past data breaches, such as Robodebt, serve as cautionary tales, reminding the government to operate within ethical boundaries and uphold accountability.

Looking Ahead
The panelists see a speed-driven economy where AI deployment accelerates rapidly. The key to advancing digital maturity lies in addressing legacy systems, improving interoperability, and fostering a culture of continuous learning and trust. The future of digital government depends on strong leadership, capability development, and building public trust. With ongoing efforts in governance frameworks, data management, and organizational culture, governments can harness AI to deliver better services and more efficient public sector operations.

As Lee Hickin said, "You control how much impact AI has on your work—you must invest in understanding and ownership."

Speakers: 

Laura ChristieDeputy Secretary, Digital NSW, NSW Department of Customer Service

Lee HickinExecutive Director, National AI Centre

Lucy PooleDeputy CEO - Digital Strategy, Policy and Performance, Digital Transformation Agency