The importance of IT training for enterprise and government organizations
In today’s rapidly evolving IT landscape, organizations are increasingly recognizing the
importance of upskilling their workforce to stay competitive. Google, a global leader in
technology, has taken a proactive approach to employee development by integrating
training and certifications into its upskilling initiatives. This case study highlights Google’s journey, the challenges they faced, and the impact of CompTIA certifications on their workforce.
The need for IT training and certification
Olesya Menon, Security Program Manager and Security Education at Google, shared insights into the company’s approach to IT training and certification. While certifications were not traditionally emphasized within Google’s security teams, there was a growing demand from employees themselves for structured learning opportunities.
Olesya explained, “The demand came from employees. Some of them want to upskill to get better at security for their current roles because they recognize it’s an important component. Others upskill because it’s part of their jobs. Certifications help individuals get through the required body of knowledge to get started in their roles and create a career pathway.”
This realization prompted Google to explore training programs that could address the diverse needs of their workforce.
Key skills for success in IT and cybersecurity
Olesya emphasized a combination of technical and soft skills when asked about the skills needed to succeed in IT-related fields. “For security, it’s important to understand multiple domains at the entry-level. But as roles become more specialized, technical skills are complemented by the ability to function in a complex environment,” she noted.
She highlighted the growing relevance of AI technologies, such as generative AI tools which can be used to create automatic incident response or code automation, as a critical trend shaping the industry.
Download the full case study.
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About our partner
CompTIA
CompTIA, Inc. is dedicated to unlocking potential for students, career changers, and professionals pursuing technology careers. Through education, training, certifications, and research, the industry promotes growth, builds a skilled workforce, and ensures that the benefits of technology are accessible to everyone. CompTIA plays a critical role in the global technology ecosystem, serving as the largest vendor-neutral credentialing organization for technology workers. It awards over 3.6 million globally recognized certifications to tech professionals across the full range of employers and industries. With technology a driving force across every industry sector and business function, CompTIA also stands at the forefront of supporting tech-adjacent job roles with digital fluency training and certification.Certifications such as CompTIA A+, CompTIA Network+, and CompTIA Security+ are benchmarks for foundational skills. For IT professionals with multiple years of work experience, CompTIA XPert Series certifications in data, cloud networking, and cybersecurity validate their expert-level knowledge of business-critical technologies. CompTIA Tech+ and CompTIA AI Essentials help professionals progress from digital literacy to digital fluency. CompTIA certification and learning content is continuously updated to align with industry trends and emering tech and innovation, ensuring that certified professionals possess relevant skills.
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