Providing Agencywide Training Support for redeployed staff during a Global Pandemic

22 December 2022 Terrance Stroud Avatar
Due to the onset of Covid 19 in March 2020, agency staff were redeployed to the New York City Department of Social Services Supplementary Nutrition Assistance Program (SNAP) and Cash Assistance (CA) programs, and a training solution was required for these redeployed staff. As policies and processes shifted because of the pandemic, the New York City Department of Social Services redirected resources to mission critical areas. Staff from various departments throughout the Agency were reassigned to assist programs that administered social service benefits. The Office of Training & Workforce Development (OTWD) led the charge in the development and deployment of self-paced training modules related to benefits eligibility for these staff members to learn and execute the eligibility process. Thousands of staff were identified to be trained for their new environment.