Exploring the Intricacies: Navigating the Realm of OpEx at the NSW Department of Education

14 June 2023 Alex Kats Author avatar
The goal of every government agency is to deliver their services in the most efficient and effective way possible. The NSW Department of Education is focussed on three areas: service excellence, experiential or operational excellence, and digital excellence. Many agencies focus just on customer experience, which is essential, but to really achieve operational excellence, all three elements are necessary.