Exploring the Intricacies: Navigating the Realm of OpEx at the NSW Department of Education
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The goal of every government agency is to deliver their services in the most efficient and effective way possible. The NSW Department of Education is focussed on three areas: service excellence, experiential or operational excellence, and digital excellence. Many agencies focus just on customer experience, which is essential, but to really achieve operational excellence, all three elements are necessary.
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