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Digital Government & CX
On Demand: Innovate Australia 2021 - Executing on Digital Innovation
Ideation without execution is just dreaming. Here are some key insights on designing, developing and delivering in a continual cycle of service innovation, citizen engagement and accessibility. Key Insights by:Paul Arthur, Regional VP ANZ, OutSystems Richard Davies, Manager Solution Architect, OutS…
Digital Government & CX
On Demand: Innovate Australia 2021 - Leading change and delivering Innovation with a Digital Government
Explore key insights with Director of Technology, Sean Kopelke from VMware Australia and New Zealand on enhancing and developing in-house digital capabilities and managing costs with cloud financial governance.
Digital Government & CX
On Demand: Innovate Australia 2021 - Bringing Government into the 21st Century
Explore key insights with Deputy Director of Innovation, Sue Bateman from Government Digital Service, UK on:Going digital by default and delivering e-Services that have intuitive user experiencesLeveraging data to better understand the needs of citizens and organisationsUnderstanding the future of …
Digital Government & CX
On Demand: Innovate Australia 2021 - Meeting service delivery expectations
How could we drive more effective engagement between public sector officials, citizens, businesses and innovators when designing and delivering policies, programs and services?Here are some key learnings from Assistant Secretary, Service Delivery Design Branch, Tania Wilson from Department of Home …
Digital Government & CX
On Demand: Innovate Australia 2021 - How to digitally transform a nation in 20 minutes or less
The Digital Transformation Strategy sets the data and technology direction for the Australian Government to 2025. While much progress has been made, many Federal and State agencies still have a long way to go. In this presentation we’ll walk through the technology underpinnings that are needed to d…
People & Culture
Providing Agencywide Training Support for redeployed staff during a Global Pandemic
Due to the onset of Covid 19 in March 2020, agency staff were redeployed to the New York City Department of Social Services Supplementary Nutrition Assistance Program (SNAP) and Cash Assistance (CA) programs, and a training solution was required for these redeployed staff. As policies and processes shifted because of the pandemic, the New York City Department of Social Services redirected resources to mission critical areas. Staff from various departments throughout the Agency were reassigned to assist programs that administered social service benefits. The Office of Training & Workforce Development (OTWD) led the charge in the development and deployment of …
Digital Government & CX
On Demand: Innovate Australia 2021 - Delivering the Digital Economy Strategy
Let's discuss value-adding to whole-of-government work and next challenges and opportunities with the Head of Digital Technology Taskforce, Michelle Dowdell and unveil what's in the strategy.Michelle DowdellHead, Digital Technology Taskforce, Department of the Prime Minister and Cabinet
Technology & Transformation
Innovation Barriers - Is it time to make a concerted effort?
According to survey respondents from the Innovate Australia 2022 Showcase, the biggest barriers and drivers of innovation were People! Talent attraction, retention and the skills gap have fast risen to become the biggest challenge for the majority of federal government professionals. This challenge is up a huge 39% when compared to 2021 data.
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