From Surviving to Thriving: A Global Outlook on the Priorities, Processes and Perspectives Shaping the Future Public Sector

By analysing global government trends, collected from over 6,000 government professionals across Australia, New Zealand, the United States and Canada, this report identifies common areas of concern and success, promoting knowledge exchange and fostering international collaboration in an effort to help build the thriving, citizen-centric governments of tomorrow.

Harnessing New Ways of Working to Meet Changing Citizen and Employee Expectations Across Local Government

In this report we explore the current Local Government landscape across Australia with a focus on top priorities, strengths and challenges. Further, we’ll delve into firsthand case studies and share insights from Local Government leaders from around the country to learn how technology and culture are combining to help build the local government of the future.

The Pursuit of Operational Excellence: People, Automation and Technology

The pursuit of excellence is very likely the goal, or at least one of the top two or three goals of any service organisation. Most businesses, government agencies and service providers wish to be the best that they can be in their chosen field, and want to pursue their efforts in the most efficient and effective ways. Read this exclusive report to explore first hand findings from over 250 OpEx leaders from across Australia and New Zealand, as well as case studies, tips and lessons learned.

Crypto Crime Report

With mounting media coverage of the crypto crimes and scandals, one might think the crypto ecosystem is riddled with crime. However, though illicit crypto transaction volumes reached all-time highs last year, the share of all crypto activity associated with crime was less than .25% of all transactions. We are breaking down these trends and more in our 2023 Crypto Crime Report. Download your copy now and you’ll get original data, research, and case studies on the most pressing crypto crime topics.

Where practical operations meets pioneering innovation in NSW

NSW was the first place white settlers came to in Australia, it is the largest state in terms of population, and in Sydney, it is home to some of the most iconic structures in the country. This pioneering spirit has continued into modern times with the creation of innovative government departments and the adoption of creative technologies. Although each state claims to work on behalf of the people they serve and put their interests first, only NSW has a Department of Customer Service (DCS), which is genuinely a jewel in the crown of service organisations across the country. It was …

Showcasing South Australian design and innovation for a better society

Innovation is ultimately about creativity, having a go, engaging with people and trying to find a solution to a problem in order to make a difference. It is about engaging stakeholders, ensuring that the conditions are right by making it acceptable to fail, and by learning from mistakes to continually improve. Ultimately, innovation in South Australia is in a good position. The right people are being attracted to the industries that are making a difference, and they are being given the tools and opportunities to make an impact.

Digitisation in the public sector: a focus on the customer experience

To try to be as customer centric as possible, many organisations these days are digitising their services. Whilst this is appropriate in most cases, it is important to first identify the underlying reasons for the digitisation, and to properly prepare for it, both in terms of creating the right culture for staff and also for customers. Ultimately, the goal of digitisation, much like the goal of any service organisation in general, is to serve the customer in the most efficient and effective way, so any technology or other process needs to be embedded and needs to be in place for …

Digital transformations for a modern Aotearoa New Zealand

After several years of chaos, disruptions and crises, 2022 was the first year since 2019 that much of the world returned to some sort of normality. For Aotearoa New Zealand, being a small country with a small population, that normality quickly settled in, and although many changes forced by the pandemic are still in place, and there are still some ongoing residual pandemic issues, including hybrid working and a greater use of technology across most industries, the pandemic is largely seen as a recent and confronting memory, but nonetheless something that is now firmly in the rear view mirror.