AIIA Pre-Budget Submission

Australian Information Industry Association 2019 - 2020 Submission to Treasury Fostering the digital skills needed for the future with the right policies, regulatory framework and funding is critical to the economic growth, productivity and sustainability of our Nation. AIIA has fo…

ACT Health Plan 2019

ACT Government 2019 Reference: https://www1.health.gov.au/internet/main/publishing.nsf/Content/act-health-plan.htm The ACT Health Plan will significantly strengthen the ACT’s health system, delivering local solutions to local problems. At the same time, we are ensuring that the…

New Zealand Government: Strategy for a Digital Public Service

- Ann-Marie Cavanagh, Acting Deputy Chief Executive from the Department of Internal Affairs

Public Sector State of Social Media Report

Joanne Sweeney - Founder and Author - Public Sector Marketing Pros Finding your voice and making an impact on social media can be difficult for a government agency. However, with a defined strategy that aligns with your corporate goals, social media has the potential to influen…

The Unattractive Customer

I recently participated in a panel discussion for Infrastructure Partnerships Australia on the topic of Infrastructure End Users. There was a strong premise that, as providers of infrastructure and services (Government or otherwise), we need to have a customer mindset about our users - in…

1 Year in... Here's what we've achieved.

Friday the 19th July may have seen like a regular day to you, but it was a special day for me as it marked a full year into my contract leading The City of Canterbury Bankstown in its journey to becoming an innovative Council and a leading smart city. Were the largest City in NSW and fourth largest in Australia, but were also the leanest Council in NSW, meaning were slightly more resource challenged than other cities. A caveat which, in my opinion makes our successes that much more impressive! So, may I present to you a select list (in …

Digital Transformation

I believe it is time to drop the word DIGITAL and simply replace it with TRANSFORMATION. When our customers connect with us, they only care about their channel of preference and are only interested in achieving the outcome in the easiest way possible. Digital is one channel…

Holistic Transformation – achieve more with less

Transformation programs are changing the way local governments are serving their communities. Most public sector programs will face similar challenges such as organisational silos, legacy technology platforms, traditional operational models and legislation and the list goes on. Amidst th…