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Public Sector Network's Insights
Digital Services and Customer Experience
From Surviving to Thriving: A Global Outlook on the Priorities, Processes and Perspectives Shaping the Future Public Sector
By analysing global government trends, collected from over 6,000 government professionals across Australia, New Zealand, the United States and Canada, this report identifies common areas of concern and success, promoting knowledge exchange and fostering international collaboration in an effort to help build the thriving, citizen-centric governments of tomorrow.
Digital Services and Customer Experience
How Energy Queensland is Providing a Customer-First Equitable Approach to Digital Connectivity and Accessibility
Innovate QLD
Michael Dart, the Executive General Manager - Customer, takes the helm of steering customer-centric endeavours at Energy Queensland. Michael shares details of how Energy Queensland is harnessing customer feedback to build trust, inform decision making and overcome barriers, as well as delving into how customer, government and community priorities are shaping future projects.
General
Harnessing New Ways of Working to Meet Changing Citizen and Employee Expectations Across Local Government
ANZ Local Government Roadshow
In this report we explore the current Local Government landscape across Australia with a focus on top priorities, strengths and challenges. Further, we’ll delve into firsthand case studies and share insights from Local Government leaders from around the country to learn how technology and culture are combining to help build the local government of the future.
Cyber Security and Risk Management
Conversations with the Advisory Board - Dan Wilkins
Join Dan Wilkins, CISO at the Arizona Department of Economic Security, as he shares his unique career journey from varied beginnings to a significant role in public service, highlighting the power of transformation and purpose. Through diverse experiences, from military service to woodworking and IT security management, Dan's story underscores the essence of compassion, value creation, and mentorship in building a meaningful career in public service.
Workforce, Skills and Capability
Conversations with the Advisory Board - Colleen McManus
2023 Government Innovation Arizona
Colleen McManus, the Human Resources Programs Manager for the State of Arizona, shares her diverse public sector journey, touching on pivotal mentors, career motivations, and her commitment to impactful leadership. From advocating lifelong learning and humility to reflecting on the unifying force of public service during times of crisis, she underscores the importance of collaboration and knowledge-sharing in driving government excellence.
Workforce, Skills and Capability
Conversations with the Advisory Board - Dr. Jessica J. Jones
Explore the transformative journey of Dr. Jessica J. Jones, Director of Diversity, Equity, Inclusion, and Belonging at Louisiana Department of Children and Family Services, as she discusses the profound impact of education and her commitment to empowering marginalized voices in the public sector. Gain insights into her mission to foster inclusivity and social justice, and discover how one individual's dedication can create a lasting ripple of positive change.
General
How the Canadian Mounted Police is Fortifying a Future-Ready Police Service
Police Innovation Showcase 2023 Canada
Suelyn Knight, Executive National Advisor, Race-Based Data Collection, Royal Canadian Mounted Police
IT Modernization and Cloud
Much More Than Storage - Exploring the Benefits of Cloud Computing in Australia's Public Sector
More than ever, government agencies are striving to maximise the value from their data assets to inform forward looking decision-making, deliver value for money, and ultimately better outcomes for the community. So how can cloud computing unlock actionable data insights?
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