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Designing Services Around Citizen Needs: Achieving Seamless CX in the Digital Era

Designing Services Around Citizen Needs: Achieving Seamless CX in the Digital Era

This panel discussion emphasizes creating government services focused on citizen needs, utilizing data analytics for personalized services, balancing security with accessibility, and fostering a citizen-centric organizational culture.

Kelly Zheng Digital Services and Customer Experience
20 Jun 2024
Flag of United States
INDUSTRY TRENDS
Human-Centered Design: Crafting Inclusive Digital Services for the Diverse Atlantic Coast

Human-Centered Design: Crafting Inclusive Digital Services for the Diverse Atlantic Coast

This panel will discuss ongoing projects like the digital transformation of the social development department, focusing on strategies to ensure government services are inclusive and accessible.

Madeson Darcy IT Modernization and Cloud
18 Jun 2024
Flag of Canada
INDUSTRY TRENDS
Integrating Legacy System Improvement into Your Innovation Strategy

Integrating Legacy System Improvement into Your Innovation Strategy

This panel will explore harmonizing innovation with tradition, ensuring transformation aligns with long-term organizational goals through a clear vision and effective stakeholder engagement strategies.

Madeson Darcy IT Modernization and Cloud
18 Jun 2024
Flag of Canada
INDUSTRY TRENDS
Harnessing Data for Transformative Governance

Harnessing Data for Transformative Governance

This session will explore strategies to elevate data literacy and analytics capabilities in New Brunswick's governmental framework

Madeson Darcy IT Modernization and Cloud
18 Jun 2024
Flag of Canada
INDUSTRY TRENDS
Revolutionizing Public Sector: The Product Management Paradigm for Continuous Improvement

Revolutionizing Public Sector: The Product Management Paradigm for Continuous Improvement

This panel session will delve into the emergence of product management within government, exploring the establishment of dedicated teams, leveraging feedback loops for continuous improvement, and the strategic shift towards …

Madeson Darcy IT Modernization and Cloud
18 Jun 2024
Flag of Canada
INDUSTRY TRENDS
Welcome from the Chair - Public Sector Innovation Show Atlantic

Welcome from the Chair - Public Sector Innovation Show Atlantic

Steven Maynard, Managing Partner, Government & Public Sector Consulting Leader, from EY discusses challenges & successes that Atlantic Canada has faced in the public sector

Madeson Darcy IT Modernization and Cloud
18 Jun 2024
Flag of Canada
INDUSTRY TRENDS
Driving Innovation with Data: From Feedback to Instant Action with AI Analytics

Driving Innovation with Data: From Feedback to Instant Action with AI Analytics

Kyle Wierks, Senior Account Executive, from Thought Exchange deep dives into driving innovation with data driven situations.

Madeson Darcy IT Modernization and Cloud
18 Jun 2024
Flag of Canada
INDUSTRY TRENDS
Collaborative Governance – Breaking Barriers & Building Bridges Part 3

Collaborative Governance – Breaking Barriers & Building Bridges Part 3

A look at the hurtles and successes of collaboration in the world of policing.

Heather Dailey General
13 Jun 2024
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