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Digital Services and Customer Experience
Partner Content

Unlocking our National Data Assets with the ONDC's DATA Scheme

Phil O'Connor, Technical Advisor at the Office of the National Data Commissioner shares his insights on the Office of the National Data Commissioner DATA Scheme discusses how Australia can unlock our national data assets.
Unlocking our National Data Assets with the ONDC's DATA Scheme
Australia 19 Jun 2023
On Demand
Members-only
Save Taleatha Franks Author avatar
General

Exploring the Intricacies: Navigating the Realm of OpEx at the NSW Department of Education

Operational Excellence Roadshow
The goal of every government agency is to deliver their services in the most efficient and effective way possible. The NSW Department of Education is focussed on three areas: service excellence, experiential or operational excellence, and digital excellence. Many agencies focus just on customer experience, which is essential, but to really achieve operational excellence, all three elements are necessary.
Exploring the Intricacies: Navigating the Realm of OpEx at the NSW Department of Education
Australia 14 Jun 2023
Case Studies
Members-only
Save Alex Kats Author avatar
General

Underpinning a new era of citizen demand – trying to mend a broken system

Operational Excellence Roadshow
Healthcare in Australia and elsewhere, is about creating better health outcomes for patients. There are many elements to the system, and many operators, and whilst each of them has their own specialty functions, together the system is supposed to operate cohesively and with the primary purpose always at the fore. But does it operate that way? The truth is that whilst some elements work very well, others tend to let the team down. There are however solutions or ideas in place to change and improve the less well functioning elements of the system.
Underpinning a new era of citizen demand – trying to mend a broken system
Australia 14 Jun 2023
Case Studies
Members-only
Save Alex Kats Author avatar
Cyber Security and Risk Management

Rising to the Cyber Challenge: Unlocking Opportunities and Forging a Cyber-Resilient Australia

In anticipation of the upcoming online webinar - Rising to the Cyber Challenge: Unlocking Opportunities and Forging a Cyber-Resilient Australia, we had the opportunity to speak with the Chief Information Officer, Dominique Barker from Australian Institue of Family Studies. Our conversation centered…
Rising to the Cyber Challenge: Unlocking Opportunities and Forging a Cyber-Resilient Australia
Australia 9 Jun 2023
Interviews
Members-only
Save Jane Murugan Author avatar
General

Future-Proofing Our Services: What Needs to be Front of Mind? - Innovate SA 2023

In this keynote session Arindam Chaudhuri, Executive Director Digital Health, Northern Adelaide Local Health Network discusses how to future-proof healthcare services with a focus on new, digitally enabled models of care.
Future-Proofing Our Services: What Needs to be Front of Mind? - Innovate SA 2023
Australia 7 Jun 2023
On Demand
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Save Nouha Elmasri Author avatar
Data, Analytics and AI

Building a Data-Driven Culture to Make South Australia Thrive! - Innovate SA 2023

Data is everywhere and anywhere but with so many sources across a large portfolio of interconnected agencies and industries how do we harness it and build a Data-Driven culture that will make South Australia thrive? Daniel Hatfield, Sales Director at Denodo explores in more detail.
Building a Data-Driven Culture to Make South Australia Thrive! - Innovate SA 2023
Australia 7 Jun 2023
Industry Trends
Members-only
Save Nouha Elmasri Author avatar
Data, Analytics and AI

Delivering a New Era of AI-Augmented Citizen Services - Innovate SA 2023

Now more than ever, governments need to adapt to changing environments to deliver a new era of AI-augmented citizen services and government efficiency. Dirk Kotze, Automation Segment Lead at IBM Australia & NZ explores this in more detail.
Delivering a New Era of AI-Augmented Citizen Services - Innovate SA 2023
Australia 7 Jun 2023
On Demand
Members-only
Save Nouha Elmasri Author avatar
Digital Services and Customer Experience

What’s Coming Next for the South Australian Government? - Innovate SA 2023

In this keynote session Dr Eva Balan-Vnuk, Executive Director and Government Chief Information Officer at the Department of the Premier and Cabinet discusses what's next for South Australian Government with a focus on AI, and how to effectively and securely harness intelligent AI, as well as the creation of innovation cultures.
What’s Coming Next for the South Australian Government? - Innovate SA 2023
Australia 7 Jun 2023
On Demand
Members-only
Save Nouha Elmasri Author avatar

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