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Digital Services and Customer Experience

Cooperative Efforts to Advance the Digital Ecosystem of Victoria

Innovate VIC
In this Ministerial Address, we hear insights from Minister Hon Danny Pearson MP, Minister for Government Services, Parliament of Victoria. The Minister highlights the significance of digital transformation in government services, emphasising efficiency, user-friendliness, and personalisation. The focus is on creating exceptional digital services that simplify interactions, boost productivity, and ensure accessibility for all citizens.
Cooperative Efforts to Advance the Digital Ecosystem of Victoria
Australia 28 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

Evaluating Levers for Public Sector Innovation

Innovate VIC
In this Partner Session, Paul Arthur, RVP, Outsystems and Martin Cooperwaite, Co-founder & Director, Kiandra evaluate public sector innovation further, discussing current application modernisation challenges in the public sector, the impact of regenerative AI and state based regulations for applications.
Evaluating Levers for Public Sector Innovation
Australia 28 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

The MAP to Innovation as Usual

Innovate VIC
In this Government Keynote session, we hear insights from Alexis Ewing, Executive Director, Infrastructure Services, Cenitex on navigating uncertainty and change and the need to deviate from the norm - the need to keep an open mindset, take action and not to be afraid to promote progress and achievements and people.
The MAP to Innovation as Usual
Australia 28 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

Underscoring Victoria's Digital Vision - Outcomes, Opportunities and Oppositions of Play

Innovate VIC
In this Welcome from the Chair, Dean Yates, EY Oceania Government Assurance, Victorian Government Leader, EY discusses how reforms in Government will produce better outcomes for citizens, allow vulnerable people better access to services and how cost-effective digital platforms will benefit departments but continues that citizen trust is imperative for all digital ambitions to work.
Underscoring Victoria's Digital Vision - Outcomes, Opportunities and Oppositions of Play
Australia 28 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

A Long Time Ago in a Victoria Far, Far Away

Innovate VIC
In this Panel session, our Government leaders discuss what the Victorian Government will look like in the future, aspects of the approach that need to be left behind, how the government is investing in leadership and how tactical tech can meet evolving expectations. Hear insights from Brett James, Sven Bluemmel and Professor Swee Mak.
A Long Time Ago in a Victoria Far, Far Away
Australia 28 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

The Holistic Elements to Whole-of-Government Strategy

Innovate VIC
In this Panel Session, our Government leaders discuss synergistic services, key focus areas of true customer-centricity and the importance of digital culture and clear expectations. Hear insights from Karen Dermody, Jordy Ughetti, Charlotte Mills and Peter Jones.
The Holistic Elements to Whole-of-Government Strategy
Australia 28 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

Welcome from Stream Chair: What is Digital Government Without Citizen Trust?

Innovate VIC
In this Welcome session we hear insights from Diana Malcomess, Partner, Digital & Emerging Technology, EY, on the three pillars of the Victorian Digital Strategy which are fair, more accessible services, a digital-ready workforce and a thriving digital economy.
Welcome from Stream Chair: What is Digital Government Without Citizen Trust?
Australia 28 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

From Surviving to Thriving: A Global Outlook on the Priorities, Processes and Perspectives Shaping the Future Public Sector

By analysing global government trends, collected from over 6,000 government professionals across Australia, New Zealand, the United States and Canada, this report identifies common areas of concern and success, promoting knowledge exchange and fostering international collaboration in an effort to help build the thriving, citizen-centric governments of tomorrow.
From Surviving to Thriving: A Global Outlook on the Priorities, Processes and Perspectives Shaping the Future Public Sector
Australia 25 Aug 2023
Whitepapers & Reports
Members-only
Save Nouha Elmasri Author avatar

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