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INTERVIEWS
Let's Chat: Overcoming Challenges in Government Transformation with Courage and Communication

Let's Chat: Overcoming Challenges in Government Transformation with Courage and Communication

Robert Conlin from IBM Canada emphasizes the importance of communication in government transformation, ensuring that employees see themselves in the organization's strategy.

Kelly Zheng Digital Services and Customer Experience
7 Apr 2025
Flag of Canada
INTERVIEWS
Let's Chat: Prioritizing Personalization, Accessibility & Trust for Better Public Services

Let's Chat: Prioritizing Personalization, Accessibility & Trust for Better Public Services

Scott Jones discusses the importance of improving public services by prioritizing citizen experience, protecting privacy, and fostering accessibility — all while building public trust.

Kelly Zheng Digital Services and Customer Experience
7 Apr 2025
Flag of Canada
INTERVIEWS
Public Sector Podcast: Advancing SA’s Defence Capabilities - Fostering a Vibrant Defence and Space Research and Innovation Ecosystem

Public Sector Podcast: Advancing SA’s Defence Capabilities - Fostering a Vibrant Defence and Space Research and Innovation Ecosystem

How the South Austrlalia is preparing to meet growing capability needs through skilled talent pipelines, industry collaboration, and targeted R&D.

Heather Dailey Workforce, Skills and Capability
7 Apr 2025
Flag of Australia
INDUSTRY TRENDS
Public Sector Podcast: Journey from E-Government to Digital Government and Next Steps

Public Sector Podcast: Journey from E-Government to Digital Government and Next Steps

Learn from the Government Chief Information Officer himself, how Ireland is transforming public service delivery—shifting from modest e-government roots to a bold, people-first digital revolution powered by inclusion, data, and …

Heather Dailey Digital Services and Customer Experience
31 Mar 2025
Flag of United Kingdom
CASE STUDIES
Case Study: The Intelligent Automation Transformation that Saved Alberta Health Services 200 Years of Work

Case Study: The Intelligent Automation Transformation that Saved Alberta Health Services 200 Years of Work

How automation succeeded in saving time and transforming operations for the AHS

Heather Dailey IT Modernization and Cloud
31 Mar 2025
Flag of Canada
INDUSTRY TRENDS
Public Sector Podcast: Future Health - Driving Service Excellence and Intuitive Interactions to Build Trust and Deliver the Next Generation of Health Care

Public Sector Podcast: Future Health - Driving Service Excellence and Intuitive Interactions to Build Trust and Deliver the Next Generation of Health Care

NSW Health's strategic efforts to enhance health system integration, AI capabilities, workforce engagement, and access for diverse communities.

Heather Dailey IT Modernization and Cloud
24 Mar 2025
Flag of Australia
INDUSTRY TRENDS
AI and Predictive Analytics: Shaping Decisions Across Sectors

AI and Predictive Analytics: Shaping Decisions Across Sectors

Exploring the balance between generative AI and predictive analytics, this write up highlights the transformative potential, ethical considerations, and practical applications in shaping data-driven decisions across the public sector.

Madeson Darcy Data, Analytics and AI
21 Mar 2025
Flag of Canada
INTERVIEWS
Let's Chat: Lessons from Estonia’s Health Revolution

Let's Chat: Lessons from Estonia’s Health Revolution

Learn about Estonia’s strategies to bridge the digital divide and ensure equitable access to healthcare services.

Madeson Darcy General
21 Mar 2025
Flag of Canada
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