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Modernising the Local Government Workplace

Local government is the closest tier of government to the people, and to satisfy and provide for the communities they serve, councils need to have modern and efficient practices, and need to operate in well-functioning and effective ways. This paper follows the journeys of three local governments from three jurisdictions as they navigated their way towards modernisation and improvement, and as they coped with challenges and crises, including COVID-19. These three examples provide a snapshot of how councils can adapt and modernise to better serve their communities.

8 Jan 2021

Whitepapers & Reports

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Save Neboneid Hamoo

General

Smart Mobility

Innovation is common in the transport sector, but never has it been needed as much as it was during the pandemic. Many passengers lost confidence in their public transport networks because of safety concerns when social distancing was required, so providers needed to develop creative solutions and ideas to win customers back. This paper brings together three managers from transport agencies in New Zealand and the UK and follows their journeys and innovations before, during, and after COVID-19 hit their jurisdictions. Though none of them were directly prepared for the pandemic, their careful thinking and creative ideas allowed them to …

8 Jan 2021

Industry Trends

Public

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Digital Services and Customer Experience

Digital Identity

Ensuring that citizens can log on to services online and that their identities are protected and secure, is one of the main priorities of the government. This paper presents the perspectives of three digital experts from three different jurisdictions and follows their journeys towards successful digital identity engagement, including the challenges they faced along the way. Keeping citizens and their identities safe is a key task of government, and these examples provide lessons for how that can be achieved.

8 Jan 2021

Whitepapers & Reports

Public

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Workforce, Skills and Capability

HR Innovation

Before the pandemic struck, human resources practices in many public sector organisations were in need of change and modernisation. In some cases, catalysts like the bushfires or other factors inspired the change, but COVID-19 has really forced organisations to update and innovate their HR practices. This paper explores the innovative HR practices that three Australian public sector institutions across two states implemented before and during the pandemic. It also looks at how these changes can become permanently embedded.

5 Jan 2021

Whitepapers & Reports

Public

Save Neboneid Hamoo

General

How Modern Healthcare is Being Revolutionized with Automation

Robotic Process Automation (RPA) is the next level in automation. RPA uses machine learning and AI to effectively handle tasks that are done manually. RPA has made huge strides in Healthcare. Here are some ways in which automation is revolutionizing the healthcare industry: A major cause of rising healthcare costs is the growing demand for medical devices and the innovation costs involved in drug discovery. Automation can greatly aid in reducing these costs by modernizing drug and device production and using technology to minimize costs and advance public health priorities. Doing so would help in fast-tracking the assessment of safety …

5 Jan 2021

Industry Trends

Public

Save Neboneid Hamoo

Data, Analytics and AI

Getting the Most Out Of Your Data – Public Sector Looks Beyond the Dashboard

Today, those dashboards are more intuitive, more advanced and more user-friendly than ever before. They support users from across all different functions of organizations to analyze and make decisions based on data – and this isn’t going away. Today’s leaders see data beyond the dashboard and as an enabler of new business models and opportunities. To unlock the full value of data, public sector organizations need solutions that transcend traditional BI and infuse data into operational workflows. Leading organizations choose a platform to power data experiences; one that will deliver actionable insights at the point of decision, create new value …

5 Jan 2021

Industry Trends

Public

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Cyber Security and Risk Management

What are the benefits of Advanced Threat Protection?

Securing your mailboxes is very important; e-mails are sent everyday with critical data and PII data. ATP can protect files, storage and applications within Office 365 such as Microsoft Teams, Word, Excel, SharePoint Online, OneDrive for Business, PowerPoint and Visio, providing better protection for your organization’s assets.

19 Dec 2020

Industry Trends

Public

Save Public Sector Network

General

The Biggest Corporate Service Priorities for 2021

Contract Management | Continuous Improvement | Automation At the recent Digitally Transforming Corporate Services virtual event these were named the three biggest priority areas for Government Corporate Service professionals as we move into 2021.

24 Nov 2020

Industry Trends

Public

Save Rosie Fea

Recommendations

The Heart of Effective Leadership

Interviews 10 Oct 2024

2024 Cloud Complexity Report: The AI Divide

Whitepapers & Reports 2 Sep 2024

Enhancing Public Sector Services through Service Design

Interviews 20 Oct 2024

NSW Digital Government Strategy - Mission 4: Enhancing Resilience and Safety in Digital and Physical Environments for NSW

Industry Trends 27 Oct 2024

Let's Chat Seamless Citizen Engagement: Collaboration, Technology, and the Power of Connection

Interviews 1 Nov 2024

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