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Digital Government & CX
The Power of Potential and Progress at Your Own Pace - Innovation Show Atlantic Canada 2023
In this opening keynote session chairperson Mathieu Couture, National Health & Public Services Executive at Avanade Canada Inc discusses the power and potential of progress at your own pace in a public sector environment.
Digital Government & CX
Working to Drive Digital Adoption within the Tourism Industry - Innovate Atlantic Canada 2023
In this keynote session Claire Quirion, Director of Project and Program Delivery at Digital Nova Scotia and Nick Fry, Business Development Manager at Tourism Nova Scotia discuss partnership strategies to elevate the quality of visitor-focused products and to bridge the digital gap for tourism operators.
Digital Government & CX
Bridging the Divide Between Digital and Customer Experience - Innovation Show Atlantic Canada 2023
In this keynote session Mark AuCoin, Customer Service Solution Manager at ServiceNow discusses the importance of human-centred design and of bridging the divide between digital and CX.
Digital Government & CX
Initiatives For Population Growth and the Retention of Skilled Labour - Innovate Atlantic Canada 2023
In this keynote session Ava Czapalay, Deputy Minister of the Department of Labour, Skills and Immigration with the Government of Nova Scotia discusses how government can innovate to upskill citizens and attract newcomers to Atlantic Canada, as well as providing an overview of the Department of Labour, Skills and Immigration’s launch of apprenticeship technology.
Digital Government & CX
Unlocking Innovation with Collaboration - Innovate Atlantic Canada 2023
In this session a panel of Canadian government executives and innovation leaders discuss the importance of collaboration in government in helping drive innovation through the sharing of ideas, technologies and strategies.
Digital Government & CX
The Future is Now: Stakeholder Engagement for 2023 and Beyond - Innovate Atlantic Canada 2023
In this session Andy Krenz, General Manager/Senior Director of Public Sales & Customer Success at ThoughtExchange and Ross McLaren, Director of Communications with the Government of Nova Scotia discuss how to unite communities and teams with qualitative experience and survey data as well as creating more effective, efficient and equitable outcomes amidst bureaucracy and red tape.
Technology & Transformation
From Digital Strategy to Execution: One Cloud Step at a Time - Innovate Atlantic Canada 2023
In this session hear a former public servant’s journey and lessons learned from problem definition to Cloud-enabled business outcomes. Featuring insights from, Chris Daoust, Head of Customer Engineering - Public Sector, Healthcare and Higher Education (Canada) at Google.
Digital Government & CX
Enhancing the Government Digital Experience to Engage Citizens - Innovation Show Atlantic Canada 2023
In this keynote session Wendy MacDermott, Chief Experience Officer, Department of Social Development with the Government of New Brunswick discusses the importance of listening to the authentic client voice to design a human-centred digital experience which is engaging, builds trust and participation, as well as reducing admin burden to improve effectiveness and clients’ experiences.
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