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Digital Government & CX
How Energy Queensland is Providing a Customer-First Equitable Approach to Digital Connectivity and Accessibility
Innovate QLD
Michael Dart, the Executive General Manager - Customer, takes the helm of steering customer-centric endeavours at Energy Queensland. Michael shares details of how Energy Queensland is harnessing customer feedback to build trust, inform decision making and overcome barriers, as well as delving into how customer, government and community priorities are shaping future projects.
Local Government & Communities
Harnessing New Ways of Working to Meet Changing Citizen and Employee Expectations Across Local Government
ANZ Local Government Roadshow
In this report we explore the current Local Government landscape across Australia with a focus on top priorities, strengths and challenges. Further, we’ll delve into firsthand case studies and share insights from Local Government leaders from around the country to learn how technology and culture are combining to help build the local government of the future.
Digital Government & CX
Keeping Pace to Meet Citizen Expectations – Operating Faster and More Accurate in Service Delivery
Operational Excellence Roadshow 2023
Every government or government service agency, whether they are municipal, provincial or federal, needs to think about the services they provide, how they provide them, and why. To a large extent, these are the basic principles of being a service provider.
Cyber Security & Risk Management
Partner Content
In Case Of Emergency: Keeping Critical Apps Safe
The importance of mission-critical applications to a business’s day-to-day operations is evident in the name. Yet what one company considers mission-critical will differ from another’s. No matter what you define as mission-critical for your organisation, there is one commonality across the board. And that is that downtime is not an option, meaning organisations need to prioritise the data integrity, performance and availability of these apps. To do this, they need a robust data storage solution to ensure business continuity and disaster recovery, but that doesn’t increase overall expenditure or create inefficiencies.
Health & Human Services
Digital Solutions for Improving Patient Care Access
In this Government Keynote session, we hear insights from Matthew Daly, Deputy Secretary, Patient Experience & System Performance, NSW Health on how to drive process innovation, how to drive efficient and effective care for patients, and he assesses emerging technologies to help deliver your vision.
Digital Government & CX
Pioneering Product Innovation & Collaboration for Public Good
In this Partner Perspective session, Victoria McGloin, Head of Technology, Government & Public Sector, Thoughtworks AU & NZ and David John, National Products & Program Delivery, NSW Department of Customer Service discuss NSW Government's implementation of the Digital Birth Certificate which will streamline customers' information across trusted parties and how collaboration within government enables products people want to use and new trusted customer experiences.
Digital Government & CX
Bringing Data & Digital Together for the New Age of Public Sector
In this Fireside Chat session, we hear insights from Sana Galic, Senior Client Partner, Publicis Sapient and Chris Fechner, CEO, Digital Transformation Agency, on bringing together data and digital to usher in a new age of public sector reform and service delivery.
Digital Government & CX
Leveraging Our World Class Innovators
In this Government Keynote session, we hear insights from Elizabeth Mildwater, Secretary, Department of Enterprise, Trade & Investment on the role of Government in translating ideas into outcomes with real world benefits. Elizabeth discusses the case for innovation, the sweet spot for government and the power of proximity.
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