Insights

Unlocking capabilities to uplift service experience

The 2024 Public Sector Network Local Government Roadshow, in partnership with KPMG, spotlighted the urgent need for innovation to meet growing community expectations amid ongoing challenges.

Jane Murugan General

14 May 2025

INDUSTRY TRENDS

AI for public servants: What are your responsibilities?

Understand your responsibilities when using AI as a public servant.

Catrin Shaw Data, Analytics and AI

9 May 2025

INDUSTRY TRENDS

AI for public servants: Identifying AI in your systems

To know how to safely use AI in your systems, you must first identify if you’re using it.

Catrin Shaw Data, Analytics and AI

6 May 2025

INDUSTRY TRENDS PARTNER CONTENT

Staying Ahead with Holistic Perimeter Defense in IT and OT Security

A practical look at building holistic, ISM-aligned perimeter defense strategies for modern IT and OT environments.

Eoin O'carroll General

24 Apr 2025

INDUSTRY TRENDS

Lessons from Pennsylvania's Generative AI Pilot with Chat GPT

Explore the findings from the ChatGPT Enterprise pilot and how it was leveraged to assess the role of generative AI in boosting efficiency and effectiveness across public sector operations.

Heather Dailey Data, Analytics and AI

23 Apr 2025

GUIDES

Q1 2025 Research Digest: Government’s Shift from “Emerging” to “Embedded” AI

How Public Sector Leaders Are Bridging the Gap Between AI Possibility and Responsible Practice

Patrick Joy Data, Analytics and AI

17 Apr 2025

GUIDES GOLD PARTNER CONTENT

How to deliver better experiences and outcomes with continuous research

Continuous research can help ensure user needs and pain points are addressed throughout a project.

Alana Toohey Digital Services and Customer Experience

14 Apr 2025

CASE STUDIES GOLD PARTNER CONTENT

Creating a digital experience that supports changing needs

Co-designed in collaboration with Dementia Australia, the new digital ecosystem creates an empowering and supportive experience for people impacted by dementia.

Alana Toohey Digital Services and Customer Experience

14 Apr 2025