Insights

HR & Future of Work Roadshow 2022 Highlights

The work of government and the way government works is changing, yet there continues to be a preoccupation with cost optimisation, cost reduction, and sustainable cost management. This has required HR to play its part, largely through making the HR function more efficient, but not necessarily more effective. The people aspect in government organisations contains some truly business-critical issues and the need for HR to rise to these challenges has never been more acute.

Teresa Anderson Workforce, Skills and Capability

17 Aug 2022

INDUSTRY TRENDS

Sifting through the Cyber Noise: Macquarie Government's Perspective

As one of the most targeted segments, government agencies IT Security teams are faced with a never-ending battle to keep their environments secure from every new threat. Like the story of the boy and the dyke, there are just too many holes and not enough fingers. Cybersecurity…

Teresa Anderson Cyber Security and Risk Management

28 Jun 2022

INDUSTRY TRENDS

The Security Juggling Act

How Does Your Security Stack Up? According to survey respondents from the ANZ Cyber Security Roadshow in 2021 , the majority of Australia and New Zealand's public sector agencies are currently in the strategy development and implementation phases of t…

Teresa Anderson Cyber Security and Risk Management

17 Jun 2022

INDUSTRY TRENDS

Health Innovation

For years, the diversity of the residents and communities within the partnership produced a lot of data, though for a long time it was not used to its fullest extent. Nonetheless, it has always been a “real tapestry that shapes a lot of how we think about data quality, and how we work with our community.” Though the network operates independently, it is obviously part of the city of Toronto and part of the province of Ontario. Thus the health teams within Ontario decided to look at all the data that was being collected “to understand where our patients were …

Teresa Anderson General

17 May 2022

INTERVIEWS

Spotlight Interview - Health & Human Services National Insights: Spring

For example, time stressed healthcare providers (HCPs), seeking valuable information to improve patient outcomes, are using HCP-gated product websites where chat bot technology can provide the pertinent information but has the intelligence to escalate to a ‘real’ person when needed. The increase in the number of HCP engagement channels resulted in an explosion of valuable data, for example, data to help understand which HCPs preferred which channels. AIML technology allows stakeholders to efficiently handle and extract actionable insights quickly. The COVID-19 pandemic has accelerated changes in the life sciences industry. In the next 2 to 5 years, self-service of key …

Teresa Anderson General

5 May 2022

INDUSTRY TRENDS

Sustaining Digital Transformation beyond COVID Times

At the recent Sustaining Digital Transformation Beyond COVID Times event as part of the Digital Government and CX National Insights Series, we heard from Michelle Dowdell, First Assistant Secretary, Digital Technology Taskforce, Australian Department of the Prime Minister and Cabinet as she delves into delivering a modern and digital economy to drive Australia’s future prosperity. In this article she explores: From a numbers perspective alone, “over 50 million telehealth services were accessed in just one year in Australia; nearly a quarter of all businesses changed what they delivered in the first three weeks of the pandemic; and almost nine in …

Teresa Anderson Digital Services and Customer Experience

14 Apr 2022

INDUSTRY TRENDS

Data Visualisation and Dashboards Techniques

As an example, many people will know the colours of Google even if they don’t see the word spelled out, and they will know the font of Disney even if it is used to write something else. A lot of these kinds of brands are ingrained in our minds because they use all four elements and because “everything that we consume visually makes use of those well-known attributes within our brains.” In an organisation like the Inland Revenue Department there are four factors that have been included in the style guide, “though more elements can be added in there.” These …

Teresa Anderson Data, Analytics and AI

4 Apr 2022

INDUSTRY TRENDS

Illuminating Tips on Risk Management

To illustrate the importance of cyber risk management, “let us to look at the fictional case study of a small business.” It might be fictional in that this particular business does not exist, but all the components of the case study are real and based in reality. The business is run by two entrepreneurs “who have a passion to move forward, producing beautiful and functional shoes.” They have been in business for a decade, with a “strong community of customers and they have wonderful relationships with their suppliers, their artists and producers.” As entrepreneurs, the two partners are always looking …

Teresa Anderson Cyber Security and Risk Management

11 Feb 2022