Case Study: Transforming Driver Services Through Technology and Customer-Centric Design

How the Georgia Department of Driver Services (DDS) reimagined customer experiences by leveraging technology and data-centric strategies.

Public Sector Podcast: Government Procurement Innovations

Learn how to make procurement more efficient, sustainable, and inclusive and how technology is improving transparency, strategies for choosing eco-friendly products, and ways to get the most value from group …

Public Sector Podcast: Trust Through Listening

Learn about how the NSW Government is using data and insights to make services easier to access, more effective and more trusted by the community

Introducing the AI Playbook for the UK Government

Check out the new updated and expanded framework to guide public sector organisations in using AI technologies safely, effectively, and responsibly.

Case Study: Redesigning Efficient, Cost-Effective Accessible Digital Services for New Brunswick’s Diverse Communities

The transformation of New Brunswick's Social Development program.

Public Sector Podcast: Quality & Speed - Bias for Action

How to find the right balance between quality and speed when it comes to successful customer service delivery.

Case Study: Supporting Frontline Clinicians in SA through Data-Driven Decision Making

A new learning health system to automate decision-making processes and reduce the cognitive load on clinicians for South Australia

CASE STUDY: Increasing Access to Equitable Justice with Amica, South Australia’s Government Platform

Learn how South Australia is using Artificial Intelligence (AI), natural language processing (NLP) to close the gaps in the justice system.