Learn
Upskill
Connect
Attend
Solve
Join Become a member

Insights

Access quality content from global government thought leaders

Reset



Heather Dailey's Insights

Case Studies

Case Study: The Intelligent Automation Transformation that Saved Alberta Health Services 200 Years of Work

How automation succeeded in saving time and transforming operations for the AHS
Heather Dailey Heather Dailey
IT Modernization and Cloud
Public Sector Network logo
31 Mar 2025
Flag of Canada
Industry Trends

Public Sector Podcast: Future Health - Driving Service Excellence and Intuitive Interactions to Build Trust and Deliver the Next Generation of Health Care

NSW Health's strategic efforts to enhance health system integration, AI capabilities, workforce engagement, and access for diverse communities.
Heather Dailey Heather Dailey
IT Modernization and Cloud
Public Sector Network logo
24 Mar 2025
Flag of Australia
Interviews

Public Sector Podcast: Workforce Challenges in Canadian Healthcare

Tips on how to leverage technology, like automation and AI, to reduce administrative burdens and enhance efficiency.
Heather Dailey Heather Dailey
Workforce, Skills and Capability
Public Sector Network logo
19 Mar 2025
Flag of Canada
Case Studies

Case Study: Utilising the Voice of the Customer to Prioritise Digital Initiatives at Shared Health Manitoba

Learn how Shared Health Manitoba aims to create a more connected and efficient healthcare system by strengthening digital infrastructure.
Heather Dailey Heather Dailey
Digital Services and Customer Experience
Public Sector Network logo
19 Mar 2025
Flag of Canada
Case Studies

Case Study: WA Department of Health’s Synthetic Data Innovation Project

Learn about the state's bold new approach to overcoming the traditional challenges of health data usage.
Heather Dailey Heather Dailey
Data, Analytics and AI
Public Sector Network logo
18 Mar 2025
Flag of Australia
Interviews

Public Sector Podcast: Uruguay’s Digital Transformation Journey

Explore Uruguay’s remarkable journey to becoming one of the top 25 countries in digital transformation
Heather Dailey Heather Dailey
Digital Services and Customer Experience
Public Sector Network logo
5 Mar 2025
Flag of United States
Industry Trends

New Zealand’s Service Modernisation Roadmap: A Unified Approach to Digital Government

Learn more about this crucial step toward modernising service delivery, improving productivity, and ensuring a more citizen-centric approach.
Heather Dailey Heather Dailey
Digital Services and Customer Experience
Public Sector Network logo
4 Mar 2025
Flag of New Zealand
Case Studies

Case Study: Delivering a $14 Billion Healthcare Infrastructure Pipeline in Queensland

Get an inside look into Health Infrastructure Queensland (HIQ) and its monumental plans to deliver equitable, high-quality healthcare across the state.
Heather Dailey Heather Dailey
IT Modernization and Cloud
Public Sector Network logo
3 Mar 2025
Flag of Australia

Recommendations

The Juggling Act: How to Balance Digital Trust, Enhanced Data-led Decision Making, Digital Transformation, and Service Delivery
On Demand 23 May 2025
Let's Chat: Lessons from Estonia’s Health Revolution
Interviews 21 Mar 2025
Responsible AI in ANZ Government: Ethical Frameworks, Governance Strategies, and Citizen Trust
Whitepapers & Reports 30 Apr 2025
Leading from the Human Side of Innovation
Industry Trends 3 Jun 2025
Why healthcare tech is missing the mark – and is there a better way?
Industry Trends 14 Apr 2025