Innovate South Australia 2024 Key Takeaways: The Drive Forward for a Digital and Secure SA Public Sector

Digital Equity in South Australia: Insights on Accessible Services, Collaboration, and Inclusive Innovation.

Innovate South Australia 2024 Key Takeaways: Cyber Security & Risk Management

Strengthening Digital Trust: Enhancing Cybersecurity Through Audits, Collaboration, and Innovative Frameworks in South Australia

Innovate South Australia 2024 Key Takeaways: Technology & Data

Achieving Modern Workplaces: How AI and Data Excellence Transform Organisational Strategy

Innovate South Australia 2024 Key Takeaways: Digital Services & CX

The Benefit of Digital: The Value in South Australia's Citizen-Centric Transformation

How can Enterprise Service Management Unify the Flow of Work For ALL and ANY Teams?

Forrester recently named Atlassian's Jira Service Management a Leader in The Forrester Wave™ for Enterprise Service Management (ESM). As we know, service management teams today encompass beyond just IT help desk – for both internal and external facing support – and we have seen an increase in all teams employing the processes and platforms that are typical of an IT help desk. Here at Area9, we’ve been working with Legal, Procurement, Contract Management and HR Teams to configure Jira Service Management (JSM) to help them deliver exceptional service to all of their stakeholders. How does JSM exactly do that?

The Push for a Digital Public Sector in South Australia

The Department of the Premier and Cabinet put together a digital strategy in 2020, outlining the South Australian Government’s digital transformation over the next 5-year period. No one was prepared for what was in store with a global pandemic. At the time, the focus quickly changed to the transfor…

Showcasing South Australian design and innovation for a better society

Innovation is ultimately about creativity, having a go, engaging with people and trying to find a solution to a problem in order to make a difference. It is about engaging stakeholders, ensuring that the conditions are right by making it acceptable to fail, and by learning from mistakes to continually improve. Ultimately, innovation in South Australia is in a good position. The right people are being attracted to the industries that are making a difference, and they are being given the tools and opportunities to make an impact.