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State-wide Connectivity

“With the right policy reforms, the right projects and some good strategic investment in the digital space, our regional communities will be uniquely positioned to leverage opportunities in a post-COVID digital economy for accelerated growth in key sectors.

State-wide Connectivity

General

Using technology to increase resilience and coordinate response in times of crisis

At the recent Emergency Management Innovation event, we heard from Trevor Jones, Assistant Secretary, Department of Prime Minister and Cabinet and Joe Buffone, Director-General, Emergency Management Australia, Department of Home Affairs as they discuss developing standards and technologies to enable collaborative emergency response. In this article they explore: The framework is the primary mechanism by which all Commonwealth agencies work collectively to deliver a national effort in support of a particular jurisdiction that has an operational responsibility in dealing with the crisis at hand - Trevor Jones, Assistant Secretary, Department of Prime Minister and Cabinet In other words, whilst the …

Using technology to increase resilience and coordinate response in times of crisis

Digital Services and Customer Experience

Driving service excellence in state government through digital transformation

The first two decades of the current century have seen enormous technological changes in almost every field. Digital technology continues to have a disruptive impact on businesses and the economy, and it is not an exaggeration to say that any organisation or sector that doesn’t keep up with the pace of digital transformation will be left behind. Digitisation however is not only about the use of technology. It is about being able to work seamlessly in the digital age. At a state level, the process to digitise is often more complicated because there is not an equivalent transformation agency in …

Driving service excellence in state government through digital transformation

Australia

16 Nov 2021

Whitepapers & Reports

Public

Save Rosie Fea

General

Modernising & Maturing Australian Corporate Shared Services

The agency itself was created in 2012 through a merger of other organisations, but by 2019, the founding CEO had resigned and things started to feel stale. “Often with a new CEO comes a bit of change,” and one of the first things that the new CEO implemented “was the first-ever employment engagement survey.” This also led to a new 10-year strategy, which was “endorsed by the board in March 2020.” Separate from that, other changes happened in the sector and across government at around the same time, and just before COVID-19 became the focus of everyone’s attention, it was …

Modernising & Maturing Australian Corporate Shared Services

General

Enhancing Interoperability and Management Operations through ICT

Enhancing Interoperability and Management Operations through ICT

Enhancing Interoperability and Management Operations through ICT

Australia

11 Nov 2021

Industry Trends

Public

Save Public Sector Network

Data, Analytics and AI

The Automation Change Management Puzzle

Automation, in the many forms it comes in – machine learning, robotic process automation, artificial intelligence – is on track to make a bigger impact on business and society than any previous technology. With the ability to make connections, see relationships and react faster and more efficiently we’re on the cusp of something huge. Ultimately automation at any level isn’t a technological journey – technology is easy, you just turn it on – automation is a psychological journey, one that goes hand in hand with a change management journey, with the brutal truth being that it doesn’t matter how much …

The Automation Change Management Puzzle

Digital Services and Customer Experience

Designing and embedding a seamless and innovative end-to-end service

At the recent Service Design and Delivery event, we heard from the Department of Health as they dive into how to connect the real world experience to policy making. In this article we explore: In the Department of Health, one example of the way policy has always been traditionally developed is in the field of mental health. Unlike other conditions, where it is usually quite clear if there is an issue – like a broken bone for instance – mental health conditions “are complex and they can be very different from person to person.” When developing policy, it is therefore …

Designing and embedding a seamless and innovative end-to-end service

Australia

5 Nov 2021

Industry Trends

Public

Save Public Sector Network

Cyber Security and Risk Management

State of Identity in a Post-Covid World

Obviously the pandemic has been and continues to be “a period of profound geopolitical, technological and societal change.” As part of that though, it has also been a “truly a fantastic opportunity to build more digitally enabled services, but these solutions and approaches must come hand in glove with ensuring that innovation remains secure-by-design, with cyber security practices and methodologies embedded into the process.” More than that, cyber security has become “an organisational imperative” because there’s been a surge in internet traffic and activity which has led to criminals “seeking to strategically disrupt critical infrastructure and global supply chains to …

State of Identity in a Post-Covid World

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