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General

Advancing Digital Healthcare to Create Seamless Care Journeys

The global pandemic has been a health crisis to be sure, but it has also presented an opportunity for the healthcare industry, one that may not come around again. Though initially healthcare professionals – like almost everyone else – responded to the pandemic in a somewhat chaotic manner, eventually they found their stride, and with technology and great advances in medicines and the development of vaccinations, were able to care for their patients in a more informed way. This patient-centric care model that is underpinned by data and is values-driven is what is now expected across the healthcare sector. Data …
Advancing Digital Healthcare to Create Seamless Care Journeys
Australia 17 May 2022
Industry Trends
Public
Save Juhi Agarwal Author avatar
General

Local Government and Municipalities Roadshow 2022

As the closest tier of government to citizens, councils across the globe are facing a period of significant disruption. Population growth and change, budget constraints, economic recovery and the rising demands on services are all pressing issues. Whole-of-council transformation is crucial to tackle these issues and become future ready. Local governments need to be agile, innovative and efficient — driving both policy and implementation through coherent and collaborative approaches. Embracing new technologies and streamlining processes will enable councils to better meet core responsibilities and deliver functions, while upskilling employees and increasing operational efficiency will help set them up as an …
Local Government and Municipalities Roadshow 2022
Australia 9 May 2022
Industry Trends
Public
Save Knia Pablo Author avatar
General

Navigating an Agile Procurement Team & Strategic Sourcing Function in Government

At our recent Digitising and Scaling Corporate Services for Back Office Transformation virtual event – Andrea Mayer, Director, Financial Services & Strategic Sourcing, Department of State Development, Infrastructure, Local Government & Planning (Qld) explored strategies on how to lay the foundations for repositioning procurement activities and resources. The agile methodology has two main pillars and a number of other principles that make it ideal for these times. The central pillars are “ongoing communication and flexibility.” The other supporting principles include “collaboration and feedback from clients; efficiency and speed, which includes transparency and responsiveness; motivation and shared goals; simplification through the …
Navigating an Agile Procurement Team & Strategic Sourcing Function in Government
Australia 9 May 2022
Industry Trends
Public
Save Public Sector Network Author avatar
Digital Services and Customer Experience

Spotlight Interview - Digital Government and CX ANZ Q1 National Insights

The number one trend we’re seeing across all the markets and industries we work in is the growing appreciation and demand for a great digital experience. This really picked up pace during COVID-19, when customer expectations accelerated at a rate that no one could have anticipated, let alone prepared for. It was already an emerging trend prior to the pandemic, but the need to move our lives online caused even historically conservative organisations to assess the experience they were offering customers and audiences online. We’re also noticing the increase in organisations’ adopting applications from a variety of vendors with a …
Spotlight Interview - Digital Government and CX ANZ Q1 National Insights
Australia 4 May 2022
Industry Trends
Public
Save Juhi Agarwal Author avatar
General

Health Systems Change - What It Takes

When we think about systems change and systems enquiry, what is it and why is it important to influence change in complex and ever-evolving systems? A defining factor of healthcare and human services professionals are investment into genuine care for patients, customers and the wellbeing of the population. Driven by such altruistic intentions, can be the foundation for potent impact on society globally. The purpose of this article is to empower you, as the clinician, practitioner, lecturer, researcher, manager and leader in healthcare to understand the impact that you do make, and have the potential to make. As the front-line …
Health Systems Change - What It Takes
Australia 2 May 2022
Industry Trends
Public
Save Victoria Ke Author avatar
Data, Analytics and AI

Data Management & Analytics Roadshow 2022 Highlights

This year's Data Management and Analytics Roadshow focused on exploring emerging techniques for data visualisation such as Data Sharing and Artificial Intelligence, as we shared real-world case studies and engage in thought-provoking roundtables.
Data Management & Analytics Roadshow 2022 Highlights
Australia 29 Apr 2022
Whitepapers & Reports
Public
Save Lily Stokes Author avatar
General

Transforming Emergency Service Organisations through Collaboration and Leadership

At the Transforming Emergency Service Organisations through Collaboration and Leadership virtual event as part of the Public Sector Network Defence, Security and Justice National Insights, we heard from Jodie Pearson, Superintendent, Western Australia Police Force and Janelle Baily, Assistant Director, Data Science and Analytics, Western Australia Police Force as they dived into policing in a technology enabled future. In this article they explore: Given the distances and the scope of their reach, which includes a number of very remote communities, all they are really trying to do is to “address some of the fundamental policing principles, which are pretty simple …
Transforming Emergency Service Organisations through Collaboration and Leadership
Australia 14 Apr 2022
Industry Trends
Public
Save Juhi Agarwal Author avatar
Digital Services and Customer Experience

Sustaining Digital Transformation beyond COVID Times

At the recent Sustaining Digital Transformation Beyond COVID Times event as part of the Digital Government and CX National Insights Series, we heard from Michelle Dowdell, First Assistant Secretary, Digital Technology Taskforce, Australian Department of the Prime Minister and Cabinet as she delves into delivering a modern and digital economy to drive Australia’s future prosperity. In this article she explores: From a numbers perspective alone, “over 50 million telehealth services were accessed in just one year in Australia; nearly a quarter of all businesses changed what they delivered in the first three weeks of the pandemic; and almost nine in …
Sustaining Digital Transformation beyond COVID Times
Australia 14 Apr 2022
Industry Trends
Public
Save Teresa Anderson Author avatar

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