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Digital Services and Customer Experience
Improving Citizen Experience Through Technology
Government Innovation Virginia 2024
A panel of government leaders come together to address how to identify what tools and technologies will support your goals, how to embed tech with minimal disruption to BAU and best practices for creating information technology services that boost customer and employee experiences.
IT Modernization and Cloud
Achieving Public Safety with Information Technology
Government Innovation Virginia 2024
The Virginia Department of Correction is in the business of helping people be better. The Information Technology Unit is focused on delivering first-class technology services to enable our staff, inmates, and supervisees to achieve the goal of long-term public safety. Zacc Allen, Chief Information Officer at the Virginia Department of Corrections discusses in more detail.
Cyber Security and Risk Management
How to Prioritize Your Cybersecurity Applications on a Limited Budget
Government Innovation Virginia 2024
This panel of thought leaders will discuss how they analyze and decide on the best cybersecurity applications for their needs and how to optimize their efforts to ensure security is maintained while balancing the budget.
Digital Services and Customer Experience
Virginia is Open for Business: Expanding Virginia’s Economic Base
Government Innovation Virginia 2024
This panel of thought leaders delve into the future priorities for the State of Virginia and explore the tools, skills and technologies helping build the next generation of digital government services.
Digital Services and Customer Experience
Digital transformations for a modern Aotearoa New Zealand
Innovate NZ 2023
After several years of chaos, disruptions and crises, 2022 was the first year since 2019 that much of the world returned to some sort of normality. For Aotearoa New Zealand, being a small country with a small population, that normality quickly settled in, and although many changes forced by the pandemic are still in place, and there are still some ongoing residual pandemic issues, including hybrid working and a greater use of technology across most industries, the pandemic is largely seen as a recent and confronting memory, but nonetheless something that is now firmly in the rear view mirror.
General
Exploring the Intricacies: Navigating the Realm of OpEx at the NSW Department of Education
Operational Excellence Roadshow
The goal of every government agency is to deliver their services in the most efficient and effective way possible. The NSW Department of Education is focussed on three areas: service excellence, experiential or operational excellence, and digital excellence. Many agencies focus just on customer experience, which is essential, but to really achieve operational excellence, all three elements are necessary.
General
Underpinning a new era of citizen demand – trying to mend a broken system
Operational Excellence Roadshow
Healthcare in Australia and elsewhere, is about creating better health outcomes for patients. There are many elements to the system, and many operators, and whilst each of them has their own specialty functions, together the system is supposed to operate cohesively and with the primary purpose always at the fore. But does it operate that way? The truth is that whilst some elements work very well, others tend to let the team down. There are however solutions or ideas in place to change and improve the less well functioning elements of the system.
Cyber Security and Risk Management
Rising to the Cyber Challenge: Unlocking Opportunities and Forging a Cyber-Resilient Australia
In anticipation of the upcoming online webinar - Rising to the Cyber Challenge: Unlocking Opportunities and Forging a Cyber-Resilient Australia, we had the opportunity to speak with the Chief Information Officer, Dominique Barker from Australian Institue of Family Studies. Our conversation centered…
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